-

The following features a set of questions you may ask regarding our upcoming Season and COVID-19. Click here for general FAQs or click here for FAQs related to subscriptions.

List of Questions

  1. Why is Celebrity Series choosing to go on-sale on May 6 with the COVID-19 crisis still looming large? 
  2. If I subscribe now, what are my options if Celebrity Series cancels my selected performances next season? 
  3. I’m nervous about gathering, especially because I am an older adult and/or have a compromised immune system; if I am still nervous during my performance week, what are my options with my tickets? 
  4. I usually bring my subscription order form to the Celebrity Series office to purchase my subscription.  What is the best way to subscribe?
  5. I love my seats. Will Celebrity Series be changing how seating takes place this season? 
  6. What safety measures is Celebrity Series planning to take at performances next season?
  7. I understand some colleges in the area are considering not opening their campuses in the fall, will that affect performances at college-based venues?

-

Why is Celebrity Series choosing to go on-sale on May 6 with the COVID-19 crisis still looming large? 

The Celebrity Series of Boston begins planning its season about 18 months to 2 years before the on sale date; as of this notice, all the artists engaged for the season are still proceeding to tour as planned.  We are working closely with all the artists and will continue to follow all safety guidelines as issued by local, state and federal agencies in the coming months. We will adjust our plans as circumstances require, with your safety and that of staff and artists in mind. Therefore, we want to give you, our loyal supporters, the opportunity to access the full suite of subscriber benefits as early as possible as you plan your 2020-21 cultural calendar. 

Back to top

-

If I subscribe now, what are my options if Celebrity Series cancels my selected performances next season? 

By subscribing now, you will enjoy a host of valuable benefits:

  • access to the best seats
  • no-fee, flexible exchange privileges
  • locked-in subscriber prices for future purchases
  • advance notice and exclusive access to Celebrity Series online experience

Should a performance next season be canceled, subscribers will have the option to:

  • exchange your tickets for another event later in the season 
  • make a tax-deductible ticket donation to Celebrity Series 
  • receive a full refund for the value of your tickets  

Back to top

-

I’m nervous about gathering, especially because I am an older adult and/or have a compromised immune system; if I am still nervous during my performance week, what are my options with my tickets?

As a subscriber, you always have until noon the business day before your performance to exchange your tickets for another event later in the season or make a tax-deductible ticket donation to Celebrity Series.

In order to provide our patrons with the most flexible options and peace of mind, Celebrity Series has adopted a new temporary refund policy for subscribers in response to the COVID-19 pandemic. This policy is in effect through December 31, 2020, and is subject to revision based on the recommendations of local and national health officials. By noon of the last business day before a performance, subscribers may request a full refund of the cost of tickets for that performance, even if that performance proceeds normally.

Back to top

-

I usually bring my subscription order form to the Celebrity Series office to purchase my subscription.  What is the best way to subscribe?

While our box office works remotely during the COVID-19 pandemic, we are still here for you.  We encourage you to purchase your subscription online here on our website as this is the fastest way to join us for next season.  If you have any questions or need assistance, feel free to email us at boxoffice@celebrityseries.org, and our box office also will be maintaining regular phone hours beginning on May 6, 10 am - 4 pm, Monday - Friday.  Since we are not in the administrative office, walk-in purchases are unavailable until further notice.  

If you received a paper order form, you may also fill it out and mail it back to us, and we will process your order based on the date postmarked on the envelope.  If you didn’t receive an order form, you can download one here.

Remember – you have time!  Our priority seating window runs until June 19, and so as long as you get your order in on or before that deadline, your priority will be maintained.  See our Subscriber FAQ for more details of our priority seating process.

Back to top

-

I love my seats. Will Celebrity Series be changing how seating takes place this season? 

Celebrity Series has no plans at the current time to adjust seating parameters. Should our partner venues and/or governmental entities issue official guidance around capacity, spacing, etc., Celebrity Series will communicate these changes swiftly and comprehensively to patrons. Patron seating begins on June 19 and will continue throughout the summer, allowing ample time for the Series to adjust to guidelines. 

Back to top

-

What safety measures is Celebrity Series planning to take at performances next season?

Celebrity Series remains committed to keeping our audiences safe. We will continue to monitor the latest CDC and Commonwealth of Massachusetts guidelines in order to assess proper safety precautions, in partnership with our venues, and will take every measure possible to adhere to the highest standards of caution.  Information on those guidelines is available at cdc.gov and mass.gov.

Back to top

-

I understand some colleges in the area are considering not opening their campuses in the fall, will that affect performances at college-based venues?

Several of our venue partners are part of academic institutions: Sanders Theatre (Harvard), Jordan Hall at New England Conservatory, Plimpton Shattuck Black Box Theatre (New England Conservatory), Berklee Performance Center, 160 Mass. Ave. (Berklee), Pickman Hall at Longy School of Music of Bard College, and Emerson Paramount Center. We are working closely with all of our venue partners and will adapt accordingly.
Update: On May 8 New England Conservatory announced they will restrict performances in their venues to student and faculty performances only.

Back to top

Previous Updates

Update on March 31, 2020

Announcing the new subscription on sale date for our 2020-2021 Season:

Wednesday, May 6, 2020

Online sales begin at 9 AM

Due to ongoing public health events, we have moved our subscription on sale date forward one month. Subscription sales for the 2020-21 season, which begins in September, are now scheduled to launch on May 6. Please check this website for updates and 2020-2021 season program information.

Update on March 13, 2020

The safety of Celebrity Series of Boston audience members, artists, staff, and those in our community is our highest priority. Due to coronavirus (COVID-19) public health concerns, and following the CDC and Commonwealth of Massachusetts recommendation of social distancing, the Celebrity Series of Boston is canceling all remaining performances of the 2019-2020 season. All community performances, receptions, the annual gala, and other gatherings are also canceled for the remainder of the season.

As cancellations of performances and gatherings become more widespread in response to COVID-19, the financial impact on artists and presenters around the world is becoming a harsh reality. If you would like to support our mission during these uncertain times please consider making an additional gift to ensure Celebrity Series’ continued resilience, please visit https://www.celebrityseries.org/join-give/.

If you have any questions, please contact our box office at boxoffice@celebrityseries.org. Please note our new box office hours beginning on Monday, March, 16 will be, Monday - Friday, 11 AM to 3 PM. Also beginning on March 16, walk-ins will not be available until further notice. 

As of April 23rd, 2020, all ticket holders to cancelled performances who purchased directly through Celebrity Series have been refunded back to your original form of payment. If you have any questions regarding your refund, please email  boxoffice@celebrityseries.org

List of Canceled Performances and Events

  • The Chieftains: The Irish Goodbye, Fri. March 13, 8PM, Symphony Hall
  • South End Stringfest, Castle of our Skins, Boston String Academy, Josiah Quincy Orchestra Saturday, March 14, 2020, More than Words Bookstore
  • Daniil Trifonov, Sun. March 15, Symphony Hall
  • An Evening with Chris Thile, Wed., March 18, Sanders Theatre
  • Stave Sessions: Kinan Azmeh’s CityBand, Tue., March 17, 160 Mass. Ave.
  • Stave Sessions: Meklit, Wed., March 18, 160 Mass. Ave.
  • Stave Sessions: Sid Sriram, Thur., March 19, 160 Mass. Ave.
  • Stave Sessions: Sybarite5 with Ehsan Matoori, Fri. March 20, 160 Mass. Ave.
  • Kronos Quartet – Music for Change: The Banned Countries, Saturday, March 21, 2020, 8 PM, Sanders Theatre
  • Jason Palmer Quintet, Saturday, March 21, 4 PM, Unitarian Universalist Urban Ministry, Putnam Chapel
  • Soul Yatra Trio, Sun. March 22, 3 PM, Hibernian Hall, Boston
  • Béla Fleck and the Flecktones, Friday, March 27, 8 PM, Berklee Performance Center
  • Lyon Opera Ballet, March 27-29, Boch Center Shubert Theatre
  • Pierre-Laurent Aimard, piano – Beethoven the Avant-gardist Saturday, March 28 - 29 NEC's Plimpton Shattuck Black Box Theatre
  • Davóne Tines, bass-baritone, Wednesday, April 1, 2020, 8 PM, Longy’s Pickman Hall
  • Celebrity Series Gala, Saturday, April 4, 6:30 PM, The Cyclorama
  • David Sedaris, Friday, April 10, 8 PM, Symphony Hall
  • Paul Taylor Dance Company, April 17-19, Boch Center Shubert Theatre
  • Angela Gheorghiu in Recital with Alexandra Dariescu, piano, Friday, April 17, 8 PM, NEC’s Jordan Hall
  • Dakh Daughters, Friday, April 24, 8 PM, Berklee Performance Center
  • Alicia Olatuja and the Matthew Whitaker Quartet, Saturday, April 25, 8 PM, Berklee Performance Center
  • Renee Fleming, soprano & Evgeny Kissin, piano, Sunday, April 26, 5 PM, Symphony Hall
  • Alvin Ailey American Dance Theater, April 30-May 3, Boch Center Wang Theatre
  • Castle of our Skins, Neighborhood Arts, Saturday, May 2, 4 PM, Church of the Holy Spirit, Mattapan
  • Danish String Quartet, Sunday, May 3, 3 PM, NEC’s Jordan Hall 

Update on March 12, 2020

FAQs regarding COVID-19 and the status of upcoming performances.

Is Celebrity Series still presenting upcoming events as scheduled?

The Celebrity Series is closely monitoring the fluid situation regarding COVID-19 (coronavirus) and in communication with artists and venues. The following performances have been canceled.

  • Aoife O’Donovan, Thurs., March 12, Sanders Theatre
  • The Chieftains: The Irish Goodbye, Fri. March 13, 8:00 PM, Symphony Hall
  • Daniil Trifonov, Sun. March 15, 3:00 PM, Symphony Hall
  • An Evening with Chris Thile, Wed., March 18, Sanders Theatre
  • Stave Sessions: Kinan Azmeh’s CityBand, Tue., March 17, 160 Mass. Ave. 
  • Stave Sessions: Meklit, Wed., March 18, 160 Mass. Ave.
  • Stave Sessions: Sid Sriram, Thu., March 19, 160 Mass. Ave. 
  • Stave Sessions: Sybarite5 with Ehsan Matoori, Fri. March 20, 160 Mass. Ave. 

We are currently working to get in touch with all ticket holders for these performances. Please bear with us while we work through our patron communications. We will contact you regarding your tickets to Celebrity Series performance beyond those on this list.

Is the office still open regular hours?

Yes. As of now we are open regular hours: Monday – Friday, 10am to 4pm.

 

Update on March 7, 2020 regarding performances at Sanders Theatre

Harvard University announced last night that it was closing Sanders Theatre to all outside renters, effective immediately, through at least April 30. For Celebrity Series, this decision impacts the upcoming concerts with Aoife O’Donovan, Chris Thile and Kronos Quartet. At the moment, Celebrity Series is exploring if there is any possibility of rescheduling these concerts at an alternate venue or later date and we expect to make a decision shortly. We ask that all patrons hold their tickets to these performances. We will be in touch with ticket holders within the next few days about their options. If you have not done so already, we encourage patrons to provide us with your relevant contact information here.

About COVID-19

The COVID-19 (Coronavirus) is an evolving situation that Celebrity Series of Boston continues to monitor closely. We are following, and will continue to follow, guidelines and recommendations from the Centers for Disease Control and Prevention, and the Massachusetts Department of Public Health. Based on those current recommendations, all other Celebrity Series performances and activities will take place as scheduled. We will continue to monitor and reassess the situation and issue updates as relevant information becomes available.

For more information on our policies, including subscriber exchange benefits, please visit celebrityseries.org/FAQ.  Refunds are only offered in the case of the cancellation of a performance.

We urge everyone to follow CDC and other health organization recommendations for protecting yourself during this flu season.

For information regarding Celebrity Series activities, please sign up for our e-mail list below