List of Questions
- What phase of the Commonwealth's reopening plan do most Celebrity Series performances fall under?
- Where can I find a running list of all updates, changes, and cancellations of 2020-21 performances?
- Did any of the artists from this season reschedule to a digital performance?
- Are there any free digital performances?
- What about the winter and spring 2021 performances? Many of those are still on the schedule and on sale.
- If performances are able to go ahead in 2021, but I am still nervous during performance week, what are my options with my tickets?
- I am a subscriber and still have an active order for performances this Winter or Spring. Will Celebrity Series be changing how seating takes place this season?
- If performances are allowed to resume, what safety measures is Celebrity Series planning to take?
What phase of the Commonwealth's reopeining plan do most Celebrity Series performances fall under?
We believe that most performances remaining in the current season fall under Phase 4 of the Reopening Massachusetts plan.
Where can I find a running list of updates, changes, and cancellations of 2020-21 performances?
The status of all 2020-21 performances is reflected on the corresponding web page and in our searchable calendar. Search/browse the calendar.
For a log of all changes to the season as they have rolled out over time, please see our Update Regarding Celebrity Series 2020-21 Performances.
Did any of the artists from this season reschedule to a digital performance?
Yes! There are six paid digital performances that feature artists originally booked in this season's subscription series. We're thrilled that they'll be presenting high-quality, Series-exclusive digital concerts with modest ticket prices. Learn more here.
Tickets to the originally-scheduled live performance are not valid for the digital concert.
Are there any free digital performances?
Yes! Our Neighborhood Arts performances continue, in a socially-distanced and responsible way. We are excited to partner with amazing Boston-based artists to safely present free digital performances from their homes, local venues, or studios. You can learn more here.
What about the Winter and Spring 2021 performances? Many of those are still on the schedule and on sale.
We can't say at this time, because so much about this situation is fluid and our decision-making is "downstream" from other companies' and organizations' decisions. We expect that we will be subject to Phase 4 guidelines for almost all performances, and are still waiting to hear about the status of many tours and venues, so we cannot make any official announcements about Winter and Spring performances until many outstanding questions are answered. In the event of a cancellation, we will promptly refund the ticket prices and fees to you if you do choose to order at this time.
If performances are able to go ahead in 2021 but I am still nervous during my performance week, what are my options for my tickets?
Please don't hesitate to call us! We're committed to being flexible with our loyal patrons. If performances are allowed to go forward, patrons may make changes to their reservations until noon on the business day before the performance. Our box office's customer service hours are Monday through Friday 10 am - 4 pm (1 pm on summer Fridays).
I am a subscriber and still have an active order for performances this Winter or Spring. Will Celebrity Series be changing how seating takes place this season?
Thank you for your subscription order; we ask for your patience as we -- along with our venue partners and touring artists -- work through the myriad health and safety questions that the pandemic raises. If performances in 2021 can go forward, we anticipate seating subscribers much nearer to the performance than we have in seasons past. You will likely receive your seat assignments and your tickets two weeks in advance. There will be severe restrictions on capacity, but all the factors that determine the order in which your seats are assigned in a typical season will continue to apply.
If performances are allowed to resume, what safety measures is Celebrity Series planning to take?
Celebrity Series remains committed to keeping our audiences safe. We will continue to monitor the latest CDC and Commonwealth of Massachusetts guidelines in order to assess proper safety precautions, in partnership with our venues, and will take every measure possible to adhere to the highest standards of caution. Information on those guidelines is available at cdc.gov and mass.gov.