What measures are in place for health and safety at performance halls?
In order to keep everyone safe as we welcome you back to performances, we are asking our patrons to provide proof of vaccination and to wear a mask to our performances. Learn more about this policy and more at celebrityseries.org/safety.
Can I request a full-length season brochure? Will I be sent one?
We know the brochure has been a much-anticipated part of the launch of new seasons in the past. However, this year demanded a more flexible approach so we are not producing a full-length brochure for the 2021/22 season.
All artist and venue information is available through the website, and we recommend starting from our season landing page to see what's new this year: celebrityseries.org/season
When do tickets go on sale?
This year, tickets will go on sale in two waves:
- Tickets are on sale now for performances taking place through January 2022.
- In November/ December, tickets will go on sale for performances through June 2022.
For each wave of ticket sales, donors of $100 or more and Subscribers from our 2019/20 and 2020/21 seasons will have a special presale period to purchase tickets before the general public. Eligible audience members will be given instructions on how to access tickets in advance of the public sale.
Can I use my ticket from a canceled event to attend the rescheduled performance?
No, tickets from 2019-2020 or 2020-2021 canceled events are not valid for any performance in the 2021-2022 season. All patrons were contacted regarding their canceled performance tickets and have already been processed as donations or refunds If you would like to attend a performance, you will need to purchase a ticket after they go on sale.
What is the process to purchase tickets?
When tickets go on sale, our website is the best way to purchase tickets to ensure fair and timely processing, and remain aligned with evolving capacity guidelines. Telephone ordering will be available, but we encourage online orders to avoid hold times.
What does it take to become a subscriber?
When tickets go on sale this summer, if you buy at least one ticket by the subscription deadline of September 24, you will be considered a subscriber for the entire 2021/22 season -- eligible for all associated benefits and services including early access to seats before the general public; guaranteed pricing; advance notice of new sales; ticket exchange privileges; no service fees; and waiver of the one-time subscriber fee.
Can I still maintain my subscriber status if I’m not interested in purchasing tickets by September 24 for any of the September through January performances?
Yes! When tickets for the second half of the season are available for purchase in December, there will be another opportunity to subscribe.
How does seating priority work?
New to this season, subscribers will be able to select their own seats when placing their subscription orders. Please visit our Get Ready to Subscribe page for more information on timing and instructions.
Is there a refund policy on ticket orders?
Subscribers may request refunds for a performance, for any reason, up to curtain time of that performance, even if the performance proceeds as normal. Celebrity Series will extend its refund policy through December 31, 2021. This policy may be subject to revision, based on the recommendations of local and national health officials.
What actions are being taken with regards to safety and COVID guidelines?
You can count on us to keep your safety and comfort top of mind, to be transparent about changes and to be timely about notifications. COVID guidelines may change further in the 2021/22 season. Please visit celebrityseries.org/safety for continued updates as we get closer to the performance season.
Will digital performances continue in the new season?
During the pandemic shut-down, Celebrity Series audiences enjoyed digital events of all kinds: ticketed paid performances, festivals, special events, and free performances by Boston-based artists.
It was an essential way for us to stay connected with the people who matter most: audiences, supporters, and artists. Digital performances allowed audiences across the region and the country to stay safe and to experience live and on-demand performances created just for us.
Going forward, we envision digital performances as a complement to, not a substitution for, the in-person live experience. Select performances will be available for paid and ticketed streaming, as in 2020/21, and select in-person Neighborhood Arts performances will be available to watch as on-demand recordings.
When do single tickets go on sale?
Since it only takes one ticket to an in-person performance to subscribe this season, we recommend subscribing. Single tickets, without subscriber benefits, will be available later in the summer/fall.
What browsers do you recommend for these paid concerts?
The recommended browsers for viewing are Chrome 30+, Firefox 27+, Microsoft Edge, or Safari 9+. Internet Explorer will not work well with the video stream.
Where do I go to learn more about digital performances?
You can learn more about our performance schedule, buy tickets, and log in to the viewing pages of performances you have already purchased tickets for at celebrityseries.org/digital.
I already bought my ticket, how do I now watch the performance?
Ticket holders can view the performance by clicking on the 'My Account' located at the top right corner of our website. You will be asked to log in with the email and password you used at the time of purchase. Once logged in, you can view the 'My Virtual Concerts' section of your account. Ticket holders will also receive a reminder email the day of their performance with a direct link that says "log in". That email will come from email@example.com, and if you don't see it make sure to check your junk/spam folder.
Can I watch these paid performances on any other site?
No, these paid performances are only available by logging into your account directly through celebrityseries.org.
Can I watch these concerts on my television?
New to this season: Casting is now available for Chromecast and AppleAir! If you have an existing at home set up with a SmartTV or one that allows you to stream, cast, or mirror to your television set, you may use that method to watch our performances on additional devices. Our video player has a built in casting button for Chrome and AppleAir; feel free to use this button to watch on your tv, if it is compatible with your device.
We are happy to provide some useful tips on how to watch these paid performances on other devices, however, we are unable to provide any customer service or technical support for TV streaming.
Can more than one member of my household view the paid concert?
Yes, you only need one log in and purchase per household. Anyone outside of your household, however, would need to purchase a separate ticket and set up their own account for log in.
What should I do if I’m having trouble playing the digital concert?
In the rare event that you receive an error message or are having trouble playing your digital concert, there are a few simple steps you can try.
- Try refreshing your page.
- Make sure the browser you are using is up to date and supported (i.e. not Internet Explorer).
- Try using a different browser.
- Make sure your internet connection is working correctly.
- Try playing another video: if that is not working either, it suggests the issue could be with your device, or internet connection. If you are still experiencing difficulties, please reach out to our box office via email at firstname.lastname@example.org.
What if I forgot my log in?
It is recommended that everyone test their log ins prior to the night of the performance. We are happy to assist with any trouble you may have logging in to your account for viewing. Most people can update their passwords themselves. Once you are on the log in page, there will be an option that says "forgot password". Just select that, enter your information, and await the password reset email. If you are still experiencing difficulties, patrons can reach out to our box office via email at email@example.com.
What if I am late to the premiere of the streaming concert?
If you are late for the concert's premiere stream, that is not a problem. If the concert is still in progress from the initial stream when you log in, you will join the performance in progress. While you are able to rewind the concert back to the beginning, it is not recommended as that can sometimes cause minor problems with viewing. A recording of the premiere stream in it's entirety will be available for on demand viewing approximately one hour after the initial premiere stream ends, and will be available to view for the following week. You can log in and watch any missed portions of the performance, or re-watch your favorite moments at any time during that window.
How long will the concert be available for viewing?
Please visit the individual performance webpage for the timeframe of viewing availability. A full listing of digital performances can be found at celebrityseries.org/digital.
How do I control the volume?
In addition to the regular sound capabilities of your chosen viewing device, there is a volume control button inside the video stream of the concert and is located in the lower left corner of the video frame.
Can I control the video quality?
Yes, there is a video resolution quality gear icon located in the lower right corner of the video frame of the streaming concert. It usually defaults to "auto" to adjust to your bandwidth automatically, but if you choose to control this more manually, that option is available. If the video is continually starting and stopping, you may want to try reducing video quality.
Can I make the video full screen?
Yes, there is an option to view the video in full screen mode. That option is located in the lower right corner of the video frame. To exit full screen mode at any time, you can press the "Esc" button to return to the main viewing page.
What browsers do you recommend for these free concerts?
The recommended browsers for viewing are Chrome 30+, Firefox 27+, Microsoft Edge, or Safari 9+. Internet Explorer will not work well with the video stream.
How do I watch one of the free streaming concerts?
For all of our free streaming concerts, you can view the concert directly on each individual concert's page here on celebrityseries.org. To see the full listing of free streaming performances, please visit our Celebrity Series at Home page.
Can I watch these free concerts on my television?
Most SmartTVs and streaming devices (i.e. Amazon Fire TV, Roku, AppleTV, etc.) either come with a YouTube application pre-installed or available to download from their individual app stores. Once you have the YouTube app downloaded onto your SmartTV or streaming device, simply search for the Celebrity Series of Boston YouTube channel. On our channel you can view our current live concert, as well as our library of select past performances, from the comfort of your television.
If I miss the live stream, can I still watch a recording of the free performance?
Yes, shortly after the live stream ends, a recording of the performance will be available for on demand viewing on the same URL of the premiere.
How do I control the volume?
In addition to the regular sound capabilities of our chosen viewing device, there is a volume control button inside the video stream of the concert and is located in the lower left corner of the video frame when viewing on celebrityseries.org or YouTube.
Can I control the video resolution?
Yes, there is a video resolution control located in the lower right corner of the video frame of the streaming concert. It usually defaults to "auto" to adjust to your bandwidth automatically, but if you choose to control this more manually, that option is available when viewing on celebrityseries.org or YouTube.
Can I make the video full screen?
Yes, there is an option to view the video in full screen mode. That option is located in the lower right corner of the video frame when viewing on celebrityseries.org or YouTube. To exit full screen mode at any time, you can press the "Esc" button to return to the main viewing page.
Why is there a service charge for telephone and Internet orders?
The service charge covers the cost of mailing and other operational costs for our box office, including credit card commissions charged by banks. Our service charges are among the lowest in the city.
How can I avoid paying a service charge for individual ticket purchases?
Non-subscribers can purchase tickets at the Celebrity Series of Boston office at 20 Park Plaza, Suite 1032, Boston, or visit the appropriate performance venue box office venues. If you are planning to visit the Celebrity Series office, please call ahead to make an appointment at (617) 482-2595. Please be advised that you will need to present an ID at the security desk as well as at the time of purchase, along with current contact information such as billing address, phone, and email. Limit 4 tickets per performance per order.
Why do you need my contact information to purchase tickets?
Without current contact information, Celebrity Series does not have a way to reach you about your performance. In the case of a cancellation or change to the performance, Celebrity Series will contact you via mail, email, and/or phone to make sure you have all the information you need. You can always ask to be removed from our mailing and e-marketing lists by calling the Box Office or emailing firstname.lastname@example.org.
Why are there sometimes few seats left when tickets have just recently gone on sale?
Some performances sell out to subscribers in advance of public sale. Tickets are offered on subscription prior to public sale of individual tickets.
Are there discount tickets for students?
Student ticket offers are available for many Celebrity Series performances. For information and availability, visit our Student Tickets page, call 617-482-2595, or sign up to receive regular email notices.
How can I get a refund if I can’t use my tickets?
Ticket refunds are not available, however, Celebrity Series subscribers may exchange their tickets for another performance.
Special refund notice: Subscribers may request refunds for a performance, for any reason, up to curtain time of that performance, even if the performance proceeds as normal. Celebrity Series will extend its refund policy through December 31, 2021. This policy may be subject to revision, based on the recommendations of local and national health officials.
If I lose my tickets, can they be reprinted?
Your tickets can be reprinted if you can provide proof of original purchase such as a credit card receipt and proper identification. Call 617-482-6661 for assistance.
What is your group sales policy?
Celebrity Series of Boston offers ticket discounts to groups of ten (10) or more for most performances. For more information on tickets for groups, please visit our Group Discounts page.
Unauthorized Ticket Brokers
We are not responsible for tickets purchased from unauthorized ticket brokers or websites and we don’t support the unauthorized reselling of tickets at a price above printed face value, which is barred by the state of Massachusetts. The Celebrity Series retains the right to refuse to sell tickets to any person or entity that has been, or currently is, in violation of these prohibitions. The Celebrity Series also retains the right to hold large or suspicious orders for pick-up at Will Call with a valid ID.
These websites are often made to look like legitimate ticketing agents of Celebrity Series or our presenting facilities by using our logo, photographs, press quotes, and venue name. No matter how legitimate a website may look, tickets that aren’t purchased directly from Celebrity Series, our presenting facilities, or authorized partners may not be valid for admission.
If you purchased tickets from an unauthorized source and were not granted admission, there are several ways to seek a refund:
- Return to your point of purchase (e.g., your ticket broker or online ticket resale website), report that the tickets weren’t valid for entry and demand a refund. You may also want to report the vendor to Mayor’s Office of Consumer Affairs and Licensing at 617.635.4165 and MOCAL@BOSTON.GOV as well as the Commonwealth of Massachusetts Attorney General Maura Healey at 617.727.8400.
- If you are unsuccessful in demanding a refund from the vendor, we suggest that you contact the credit card company you used for the purchase. Explain the situation and ask that they refund you and offset future monies they may owe to the vendor - this is known as a “chargeback”.
The safest and most economical way to purchase tickets is directly through Celebrity Series or our presenting facilities.
Where can I purchase individual tickets to Celebrity Series performances?
Tickets may be purchased:
- Online, 24 hours a day, at celebrityseries.org
- By calling the Celebrity Series Box Office at (617) 482-6661 (Monday- Friday, 10am - 4pm) (Summer hours: Friday 10am-1pm)
- In groups of 10 or more by calling (617) 482-6661
- Or by contacting the appropriate performance venue: For a complete list of venues and related information, visit our venues page.
What is your policy regarding inclement weather?
Celebrity Series performances take place as scheduled regardless of the weather. In the rare case of postponement or cancellation due to a weather emergency, information will be available via the following outlets:
- Celebrity Series' Facebook and Twitter pages
- Via recorded message at the Celebrity Series offices, (617) 482-2595
- Cancellation notices with local media outlets
It is Celebrity Series of Boston policy to notify all ticket holders by phone in the event of a cancellation. Please be advised that there will be no exchanges or refunds for performances that take place as scheduled.
Does Celebrity Series donate tickets to other non-profit organizations?
Yes. The Celebrity Series of Boston is proud to support community efforts and non-profit organizations by donating ticket vouchers for a variety of benefit and fundraising events. Follow this link to request a ticket donation for your organization's upcoming event or online auction.
I purchased a subscription, but can't remember all of my selected shows. Can I see a listing of my upcoming subscription performances?
Yes. You can view a list of your upcoming in-person performances by logging into your account.
Where do Celebrity Series performances take place?
Celebrity Series performances are held at venues throughout Greater Boston, including Symphony Hall, New England Conservatory’s Jordan Hall, Berklee Performance Center, Longy's Pickman Hall, Citi Wang Theatre, Citi Shubert Theatre, 160 Mass. Ave., and Sanders Theatre. For a complete list of venues and related information for this season, visit our venues page.
Where can I park?
Parking information for Celebrity Series venues is available on our venues page.
How to do I purchase accessible seating?
Each of our venues have a different policy for the purchasing of accessible seats. If you are not a Celebrity Series subscriber, Please find your venue below for the best number to call for purchasing these seats:
- Pickman Hall – Celebrity Series Box Office 617-482-6661
- Jordan Hall – Celebrity Series Box Office 617-482-6661
- Symphony Hall – Celebrity Series Box Office 617-482-6661
- Symphony Hall Accessible Seating Information
- Sanders Theatre – Sanders Theatre Box Office 617-496-2222
- Sanders Theatre Accessible Seating Information
- Shubert Theatre – Boch Center Shubert Box Office 866-348-9738
- Shubert Theatre Accessible Seating Information
- Wang Theatre – Ticketmaster 800-982-2787
- Wang Theatre Accessible Seating Information
- Berklee Performance Center – Celebrity Series Box Office 617-482-6661
- Berklee Performance Center Accessible Seating Information
- Plimpton Shattuck Black Box – Celebrity Series Box Office 617-482-6661
- District Hall – Celebrity Series Box Office 617-482-6661
- Emerson Paramount Center- ArtsEmerson Box Office 617-824-8400
- Paramount Center Accessible Seating Information
Will the Celebrity Series provide a sign language interpreter for spoken word performances?
The Celebrity Series of Boston offers sign language interpretation upon request. Requests for sign language interpreters must be received at least four weeks prior to the event by contacting Celebrity Series at 617-482-2595 or email@example.com. All requests are subject to the availability of an interpreter and provided at the discretion of the management.
When was Celebrity Series of Boston founded?
The Celebrity Series was founded in 1938 as the Aaron Richmond Celebrity Series. The Series incorporated as a nonprofit corporation in 1989.
How long are the performances?
Performance durations vary, but most last approximately 2 hours, including intermissions. Dance performances can be of various lengths, and may have more than one intermission. Encores may increase the length of a performance.
What is an appropriate age for children to begin attending Celebrity Series performances?
The Celebrity Series welcomes children age 5 and older to most performances. We recommend calling our offices if you have specific questions regarding performance content.
How many performances does the Celebrity Series present annually?
The Celebrity Series typically presents approximately 100 different presentations each year in venues throughout Greater Boston.
What types of performances does the Celebrity Series present?
The Celebrity Series presents world-class performers from around the globe in a variety of performing arts disciplines, including classical music, orchestras, instrumentalists, vocalists, early music, choral music, chamber music, jazz, popular and folk music, ballet, modern and folk dance, and theatre.
The Celebrity Series also operates a nationally recognized community program, Arts for All!, which works in collaboration with schools and community organizations to introduce young audiences to the performing arts.
What are Celebrity Series' policies on public interactions with social media accounts and staff?
We encourage open discussion in a respectful manner. Disagreements may occur, but we ask all participants to remain civil and respectful at all times. Learn more about our communications policies here.
Can I or my business advertise in your program books?
Yes you can!
Ads are available in program books for all performances in Symphony Hall, NEC's Jordan Hall, Sanders Theatre, Berklee Performance Center, Longy's Pickman Hall, the Calderwood Pavilion and other venues. Call (617) 482-2595 or email firstname.lastname@example.org for more information on program book advertising opportunities.