Whether you're a longtime subscriber or here to look up information about how to get tickets to your first performance, please read on to find answers to common questions.

If you have specific questions, please contact use the chat window on this page, or contact the box office by phone or email.

2023/23 Season Policies

Find answers here for general questions about becoming a subscriber for the 2022/23 season, as well as the latest information about health and safety practices.

You can count on us to keep your safety and comfort top of mind, to be transparent about changes and to be timely about notifications. COVID guidelines may change further in the 2022/23 season. Please visit celebrityseries.org/safety for continued updates as we get closer to the performance season.

If your ticket order was placed in May, June, July, or early August your ticket packet will be sent to you in mid-August.

Subscription orders received in mid-August and beyond will be handled on a rolling basis.

The brochure is back! Your full-length season brochure was sent out shortly after our Season Announcement. If you would like to request a brochure, email our Box Office at boxoffice@celebrityseries.org. 

All artist and venue information is available through the website as well, and we recommend starting from our season landing page to see what's new this year: celebrityseries.org/season


Latecomers will be seated at the discretion of our house management.*

*Due to the layout of NEC's Plimpton Shattuck Black Box, there will be no late seating for any performances at this venue. 

No, tickets from 2021-2022 canceled events are not valid for any performance in the 2022-2023 season. All patrons were contacted regarding their canceled performance tickets and have already been processed as donations or refunds If you would like to attend a performance, you will need to purchase a ticket after they go on sale.

When tickets go on sale, our website is the best way to purchase tickets to ensure fair and timely processing, and remain aligned with evolving capacity guidelines. Telephone ordering will be available, but we encourage online orders to avoid hold times.

Subscriptions are now on sale! To become a subscriber, you will need to purchase tickets to at least 3 in-person performances and pay the one-time $15 subscription fee by the subscription deadline in the fall. You will be considered a subscriber for the entire 2022/23 season -- eligible for all associated benefits and services including early access to seats before the general public; guaranteed pricing; advance notice of new sales; ticket exchange privileges; and no service fees.

If you've already purchased your subscription, but would like to add additional shows, additional seats, or exchange to a different show, just call our Box Office! We are happy to help you over the phone. The deadline for any exchanges is noon the business day before your performance.

For the 2022/23 season, we are returning to our normal exchange model. If your plans change, as one of your many benefits, Subscribers are able exchange their tickets for credit on account, a donation to Celebrity Series, or into another Celebrity Series performance. For single ticket buyers, all purchases are final sale. In the event a performance is canceled, all ticket-holders will have to opportunity to request a refund. 

During the pandemic shut-down, Celebrity Series audiences enjoyed digital events of all kinds: ticketed paid performances, festivals, special events, and free performances by Boston-based artists.

It was an essential way for us to stay connected with the people who matter most: audiences, supporters, and artists. Digital performances allowed audiences across the region and the country to stay safe and to experience live and on-demand performances created just for us.

Going forward, we envision digital performances as a complement to, not a substitution for, the in-person live experience.  Select performances will be available for paid and ticketed streaming, as in 2021/22, and select in-person Neighborhood Arts performances will be available to watch as on-demand recordings. Differing from last season, these digital performances will not premiere live, but will have their own premiere date and time.

Learn more about upcoming digital performances >>.

Paid Digital Performances

Learn about the technical requirements and other questions about paid digital broadcasts of subscription season concerts.

The recommended browsers for viewing are Chrome 30+, Firefox 27+, Microsoft Edge, or Safari 9+.  Internet Explorer will not work well with the video stream.

You can learn more about our performance schedule, buy tickets, and log in to the viewing pages of performances you have already purchased tickets for at celebrityseries.org/digital.

Ticket holders can view the performance by clicking on the 'My Account' located at the top right corner of our website.  You will be asked to log in with the email and password you used at the time of purchase. Once logged in, you can view the 'My Virtual Concerts' section of your account.  Ticket holders will also receive a reminder email the day of their performance with a direct link that says "log in".  That email will come from boxoffice@celebrityseries.org, and if you don't see it make sure to check your junk/spam folder.

Yes! The best way to give the gift of a digital performance is to purchase a Celebrity Series gift certificate, which the recipient can redeem for a ticket. After the recipient purchases their ticket, they will receive email reminders and instructions on how to watch, and they will be able to use their own Celebrity Series login to view the performance.

No, these paid performances are only available by logging into your account directly through celebrityseries.org.

New to this season: Casting is now available for Chromecast and AppleAir!  If you have an existing at home set up with a SmartTV or one that allows you to stream, cast, or mirror to your television set, you may use that method to watch our performances on additional devices.  Our video player has a built in casting button for Chrome and AppleAir; feel free to use this button to watch on your tv, if it is compatible with your device.

We are happy to provide some useful tips on how to watch these paid performances on other devices, however, we are unable to provide any customer service or technical support for TV streaming.

Yes, you only need one log in and purchase per household.  Anyone outside of your household, however, would need to purchase a separate ticket and set up their own account for log in.

In the rare event that you receive an error message or are having trouble playing your digital concert, there are a few simple steps you can try. 

Try refreshing your page. Make sure the browser you are using is up to date and supported (i.e. not Internet Explorer). Try using a different browser. Make sure your internet connection is working correctly. Try playing another video: if that is not working either, it suggests the issue could be with your device, or internet connection.  If you are still experiencing difficulties, please reach out to our box office via email at boxoffice@celebrityseries.org.

It is recommended that everyone test their log ins prior to the night of the performance.  We are happy to assist with any trouble you may have logging in to your account for viewing.  Most people can update their passwords themselves.  Once you are on the log in page, there will be an option that says "forgot password".  Just select that, enter your information, and await the password reset email.  If you are still experiencing difficulties, patrons can reach out to our box office via email at boxoffice@celebrityseries.org.

New to the 2022/23 season, each streaming concert will premiere two days after the live event and be available on-demand for one week. Watch at your convenience! You can log in and watch any missed portions of the performance or re-watch your favorite moments during that window.

A full listing of digital performances can be found at celebrityseries.org/digital.

If you are late for the concert's premiere stream, that is not a problem. New to the 2022/23 season, a complete recording of the premiere stream will be available at the time of the digital premiere, and it will be available to view for the following week*. You can log in and watch any missed portions of the performance or re-watch your favorite moments during that window.

In addition to the regular sound capabilities of your chosen viewing device, there is a volume control button inside the video stream of the concert and is located in the lower left corner of the video frame.

Yes, there is a video resolution quality gear icon located in the lower right corner of the video frame of the streaming concert.  It usually defaults to "auto" to adjust to your bandwidth automatically, but if you choose to control this more manually, that option is available.  If the video is continually starting and stopping, you may want to try reducing video quality.  

Yes, there is an option to view the video in full screen mode.  That option is located in the lower right corner of the video frame.  To exit full screen mode at any time, you can press the "Esc" button to return to the main viewing page.

Free Digital Performances

Select Neighborhood Arts performances are available to watch on YouTube. Learn how here.

The recommended browsers for viewing are Chrome 30+, Firefox 27+, Microsoft Edge, or Safari 9+.  Internet Explorer will not work well with the video stream.

For all of our free streaming concerts, you can view the concert directly on each individual concert's page here on celebrityseries.org.  To see the full listing of free streaming performances, please visit our Celebrity Series at Home page.

Most SmartTVs and streaming devices (i.e. Amazon Fire TV, Roku, AppleTV, etc.) either come with a YouTube application pre-installed or available to download from their individual app stores.  Once you have the YouTube app downloaded onto your SmartTV or streaming device, simply search for the Celebrity Series of Boston YouTube channel.  On our channel you can view our current live concert, as well as our library of select past performances, from the comfort of your television.

Yes, shortly after the live stream ends, a recording of the performance will be available for on demand viewing on the same URL of the premiere.  

In addition to the regular sound capabilities of our chosen viewing device, there is a volume control button inside the video stream of the concert and is located in the lower left corner of the video frame when viewing on celebrityseries.org or YouTube.

Yes, there is a video resolution control located in the lower right corner of the video frame of the streaming concert.  It usually defaults to "auto" to adjust to your bandwidth automatically, but if you choose to control this more manually, that option is available when viewing on celebrityseries.org or YouTube.

Yes, there is an option to view the video in full screen mode.  That option is located in the lower right corner of the video frame when viewing on celebrityseries.org or YouTube.  To exit full screen mode at any time, you can press the "Esc" button to return to the main viewing page.

Ticketing and General Customer Service

Find answers to your general ticketing, discounting, and customer service questions.

If 'Email Tickets' is listed as your ticket delivery method, you will receive a separate email around noon four days before the performance with your tickets. If purchased closer to the performance date than four days, you will receive a separate email with your tickets in the next few minutes.

The service charge covers the cost of mailing and other operational costs for our box office, including credit card commissions charged by banks. Our service charges are among the lowest in the city.

Non-subscribers can purchase tickets at the appropriate performance venue box office venues. Please note that the Celebrity Series Box Office, located at 20 Park Plaza, Suite 1032 in Boston, is currently not open for in-person, walk up sales.

Without current contact information, Celebrity Series does not have a way to reach you about your performance. In the case of a cancellation or change to the performance, Celebrity Series will contact you via mail, email, and/or phone to make sure you have all the information you need.  You can always ask to be removed from our mailing and e-marketing lists by calling the Box Office or emailing boxoffice@celebrityseries.org.

Some performances sell out to subscribers in advance of public sale. Tickets are offered on subscription prior to public sale of individual tickets. 

Student ticket offers are available for many Celebrity Series performances. For information and availability, visit our Student Tickets page, call 617-482-2595, or sign up to receive regular email notices.

Ticket refunds are not available, however, Celebrity Series subscribers may exchange their tickets for another performance. 

Your tickets can be reprinted if you can provide proof of original purchase such as a credit card receipt and proper identification. Call 617-482-6661 for assistance.

Celebrity Series of Boston offers ticket discounts to groups of ten (10) or more for most performances. For more information on tickets for groups, please visit our Group Discounts page.

We are not responsible for tickets purchased from unauthorized ticket brokers or websites and we don’t support the unauthorized reselling of tickets at a price above printed face value, which is barred by the state of Massachusetts. The Celebrity Series retains the right to refuse to sell tickets to any person or entity that has been, or currently is, in violation of these prohibitions. The Celebrity Series also retains the right to hold large or suspicious orders for pick-up at Will Call with a valid ID.

These websites are often made to look like legitimate ticketing agents of Celebrity Series or our presenting facilities by using our logo, photographs, press quotes, and venue name. No matter how legitimate a website may look, tickets that aren’t purchased directly from Celebrity Series, our presenting facilities, or authorized partners may not be valid for admission.

If you purchased tickets from an unauthorized source and were not granted admission, there are several ways to seek a refund:

Return to your point of purchase (e.g., your ticket broker or online ticket resale website), report that the tickets weren’t valid for entry and demand a refund. You may also want to report the vendor to Mayor’s Office of Consumer Affairs and Licensing at 617.635.4165 and MOCAL@BOSTON.GOV as well as the Commonwealth of Massachusetts Attorney General Maura Healey at 617.727.8400. If you are unsuccessful in demanding a refund from the vendor, we suggest that you contact the credit card company you used for the purchase. Explain the situation and ask that they refund you and offset future monies they may owe to the vendor - this is known as a “chargeback”.

The safest and most economical way to purchase tickets is directly through Celebrity Series or our presenting facilities.

Tickets may be purchased:

Online: 24 hours a day, at celebrityseries.org

By calling the Celebrity Series Box Office at (617) 482-6661 (Monday- Friday, 10am - 4pm) (Summer hours: Friday 10am-1pm)

In groups of 10 or more by calling (617) 482-6661

Or by contacting the appropriate performance venue: For a complete list of venues and related information, visit our venues page.

Celebrity Series performances take place as scheduled regardless of the weather. In the rare case of postponement or cancellation due to a weather emergency, information will be available via the following outlets:

celebrityseries.org Celebrity Series' Facebook and Twitter pages Via recorded message at the Celebrity Series offices, (617) 482-2595 Cancellation notices with local media outlets

It is Celebrity Series of Boston policy to notify all ticket holders by phone in the event of a cancellation. Please be advised that there will be no exchanges or refunds for performances that take place as scheduled.

Yes. The Celebrity Series of Boston is proud to support community efforts and non-profit organizations by donating ticket vouchers for a variety of benefit and fundraising events. Follow this link to request a ticket donation for your organization's upcoming event or online auction.

Yes. You can view a list of your upcoming in-person performances by logging into your account

Accessibility and Venues

Learn about how to request accessible seating or accessibility services, and learn more about the venues where we present performances.

Celebrity Series performances are held at venues throughout Greater Boston, including Symphony Hall, New England Conservatory’s Jordan Hall, Berklee Performance Center, Longy's Pickman Hall, Boch Center Wang Theatre, Boch Center Shubert Theatre, the Artists for Humanity EpiCenter, and Sanders Theatre. For a complete list of venues and related information for this season, visit our venues page.

Parking information for Celebrity Series venues is available on our venues page.

Each of our venues has a different policy for purchasing of accessible seats:

Artists for Humanity EpiCenter – Celebrity Series Box Office 617-482-6661

Berklee Performance Center – Celebrity Series Box Office 617-482-6661

Boch Center Shubert Theatre – Boch Center Shubert Box Office 866-348-9738 *

Boch Center Wang Theatre  – Boch Center Wang Box Office 800-982-2787*

Crystal Ballroom at Somerville Theatre  – Celebrity Series Box Office 617-482-6661

GHB Calderwood Studio – Celebrity Series Box Office 617-482-6661

Longy's Pickman Hall – Celebrity Series Box Office 617-482-6661

NEC's Jordan Hall – Celebrity Series Box Office 617-482-6661

NEC's Plimpton Shattuck Black Box Theatre – Celebrity Series Box Office 617-482-6661

Sanders Theatre – Sanders Theatre Box Office 617-496-2222*

Symphony Hall – Celebrity Series Box Office 617-482-6661

When selecting these seats, please make sure to note in the seating preferences block at check out if the patron in that seat will be remaining in their wheelchair or transferring to a seat for the performance. If there are any additional accommodations that we can provide, please also note them at checkout.

*Any accessible seating purchases for the Boch Center Shubert Theater, the Boch Center Wang Theater, or Sanders Theatre performances must go through the Box Office of each respective venue. If you have any questions, feel free to contact the Celebrity Series Box Office at 617-482-6661 or boxoffice@celebrityseries.org.

Any other access questions can be directed to ada@celebrityseries.org. On the day of your performance, please direct any accessibility questions to the Celebrity Series Box Office at 617-482-6661 or boxoffice@celebrityseries.org.

The Celebrity Series of Boston offers sign language interpretation upon request.* Requests for sign language interpreters must be received at least four weeks prior to the event by contacting Celebrity Series at 617-482-6661 or ada@celebrityseries.org. All requests are subject to the availability of an interpreter and provided at the discretion of the management.

*For the first time in 2023, we're committing to American Sign Language interpretation for a slate of performances, no special request needed. Visit our ASL Interpretation page for more information.

For more information on available services, please visit our Accessibility page.

General Questions About Celebrity Series

Our founding year, our online interaction policy, and other miscellaneous answers about Celebrity Series.

The Celebrity Series was founded in 1938 as the Aaron Richmond Celebrity Series. The Series incorporated as a nonprofit corporation in 1989.

Performance durations vary, but most last approximately 2 hours, including intermissions. Dance performances can be of various lengths, and may have more than one intermission. Encores may increase the length of a performance.

The Celebrity Series welcomes children age 5 and older to most performances. We recommend calling our offices if you have specific questions regarding performance content.

The Celebrity Series typically presents approximately 100 different presentations each year in venues throughout Greater Boston.

The Celebrity Series presents world-class performers from around the globe in a variety of performing arts disciplines, including classical music, orchestras, instrumentalists, vocalists, early music, choral music, chamber music, jazz, popular and folk music, ballet, modern and folk dance, and theatre.

The Celebrity Series also operates a nationally recognized community program, Arts for All!, which works in collaboration with schools and community organizations to introduce young audiences to the performing arts.

We encourage open discussion in a respectful manner. Disagreements may occur, but we ask all participants to remain civil and respectful at all times.  Learn more about our communications policies here.

Yes you can!

Ads are available in program books for all performances in Symphony Hall, NEC's Jordan Hall, Sanders Theatre, Berklee Performance Center, Longy's Pickman Hall, the Calderwood Pavilion and other venues. Call (617) 482-2595 or email info@celebrityseries.org for more information on program book advertising opportunities.