Topics

2021/2022 Season
General Ticketing Information
Venues & Accessibility 
General Questions

Questions About the 2021/22 Season

Can I request a full-length season brochure? Will I be sent one?

We know the brochure has been a much-anticipated part of the launch of new seasons in the past. However, this year demanded a more flexible approach so we are not producing a full-length brochure for the 2021/22 season.

All artist and venue information is available through the website, and we recommend starting from our season landing page to see what's new this year: celebrityseries.org/season

When do tickets go on sale?

This year, tickets will go on sale in two waves:

  1. In August 2021, tickets will go on sale to the general public for performances to take place through January 2022.
  2. In November/ December, tickets will go on sale for performances through June 2022. 

For each wave of ticket sales, donors of $100 or more and Subscribers from our 2019/20 and 2020/21 seasons will have a special presale period to purchase tickets before the general public. Eligible audience members will be given instructions on how to access tickets in advance of the public sale. 

Learn more about donor benefits.

Can I use my ticket from a canceled event to attend the rescheduled performance?

No, tickets from 2019-2020 or 2020-2021 canceled events are not valid for any performance in the 2021-2022 season. All patrons were contacted regarding their canceled performance tickets and have already been processed as donations or refunds If you would like to attend a performance, you will need to purchase a ticket after they go on sale.

What is the process to purchase tickets?

When tickets go on sale, our website is the best way to purchase tickets to ensure fair and timely processing, and remain aligned with evolving capacity guidelines. Telephone ordering will be available, but we encourage online orders to avoid hold times.

What does it take to become a subscriber?

When tickets go on sale this summer, if you buy at least one ticket by the subscription deadline of September 24, you will be considered a subscriber for the entire 2021/22 season -- eligible for all associated benefits and services including early access to seats before the general public; guaranteed pricing; advance notice of new sales; ticket exchange privileges; no service fees; and waiver of the one-time subscriber fee.

Can I still maintain my subscriber status if I’m not interested in purchasing tickets by September 24 for any of the September through January performances?

Yes! When tickets for the second half of the season are available for purchase in December, there will be another opportunity to subscribe.

How does seating priority work?

Subscribers will be encouraged to lock in their subscriptions faster than before. Seating priority is tied into timeliness of response this season. We encourage you to put in your order as soon as possible!  

Is there a refund policy on ticket orders?

Subscribers may request refunds for a performance, for any reason, up to curtain time of that performance, even if the performance proceeds as normal. Celebrity Series will extend its refund policy through December 31, 2021. This policy may be subject to revision, based on the recommendations of local and national health officials.

What actions are being taken with regards to safety and COVID guidelines?

You can count on us to keep your safety and comfort top of mind, to be transparent about changes and to be timely about notifications. COVID guidelines may change further in the 2021/22 season. Please visit celebrityseries.org/safety for continued updates as we get closer to the performance season.

Will digital performances continue in the new season?

During the pandemic shut-down, Celebrity Series audiences enjoyed digital events of all kinds: ticketed paid performances, festivals, special events, and free performances by Boston-based artists.

It was an essential way for us to stay connected with the people who matter most: audiences, supporters, and artists. Digital performances allowed audiences across the region and the country to stay safe and to experience live and on-demand performances created just for us.

Going forward, we envision digital performances as a complement to, not a substitution for, the in-person live experience.  Select performances will be available for paid and ticketed streaming, as in 2020/21, and select in-person Neighborhood Arts performances will be available to watch as on-demand recordings.

We expect that we will announce which 2021/22 performances will be available for digital viewing later in the summer, closer to the opening of our fall/winter season.

When do single tickets go on sale?

Since it only takes one ticket to an in-person performance to subscribe this season, we recommend subscribing.  Single tickets, without subscriber benefits, will be available later in the summer/fall.

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Questions About Ticketing

Why is there a service charge for telephone and Internet orders?

The service charge covers the cost of mailing and other operational costs for our box office, including credit card commissions charged by banks. Our service charges are among the lowest in the city.

How can I avoid paying a service charge for individual ticket purchases?

Non-subscribers can purchase tickets at the Celebrity Series of Boston office at 20 Park Plaza, Suite 1032, Boston, or visit the appropriate performance venue box office venues. If you are planning to visit the Celebrity Series office, please call ahead to make an appointment at (617) 482-2595. Please be advised that you will need to present an ID at the security desk as well as at the time of purchase, along with current contact information such as billing address, phone, and email. Limit 6 tickets per performance per order (4 tickets for performances at Symphony Hall).

Why do you need my contact information to purchase tickets?

Without current contact information, Celebrity Series does not have a way to reach you about your performance. In the case of a cancellation or change to the performance, Celebrity Series will contact you via mail, email, and/or phone to make sure you have all the information you need.  You can always ask to be removed from our mailing and e-marketing lists by calling the Box Office or emailing boxoffice@celebrityseries.org.

Why are there sometimes few seats left when tickets have just recently gone on sale?

Some performances sell out to subscribers in advance of public sale. Tickets are offered on subscription prior to public sale of individual tickets. 

Are there discount tickets for students?

Student ticket offers are available for many Celebrity Series performances. For information and availability, visit our Student Tickets page, call 617-482-2595, or sign up to receive regular email notices.

How can I get a refund if I can’t use my tickets?

Ticket refunds are not available, however, Celebrity Series subscribers may exchange their tickets for another performance. 

Special refund notice:  Subscribers may request refunds for a performance, for any reason, up to curtain time of that performance, even if the performance proceeds as normal. Celebrity Series will extend its refund policy through December 31, 2021. This policy may be subject to revision, based on the recommendations of local and national health officials.

If I lose my tickets, can they be reprinted?

Your tickets can be reprinted if you can provide proof of original purchase such as a credit card receipt and proper identification. Call 617-482-6661 for assistance.

What is your group sales policy?

Celebrity Series of Boston offers ticket discounts to groups of ten (10) or more for most performances. For more information on tickets for groups, please visit our Group Discounts page.

Unauthorized Ticket Brokers

We are not responsible for tickets purchased from unauthorized ticket brokers or websites and we don’t support the unauthorized reselling of tickets at a price above printed face value, which is barred by the state of Massachusetts. The Celebrity Series retains the right to refuse to sell tickets to any person or entity that has been, or currently is, in violation of these prohibitions. The Celebrity Series also retains the right to hold large or suspicious orders for pick-up at Will Call with a valid ID.

These websites are often made to look like legitimate ticketing agents of Celebrity Series or our presenting facilities by using our logo, photographs, press quotes, and venue name. No matter how legitimate a website may look, tickets that aren’t purchased directly from Celebrity Series, our presenting facilities, or authorized partners may not be valid for admission.

If you purchased tickets from an unauthorized source and were not granted admission, there are several ways to seek a refund:

  • Return to your point of purchase (e.g., your ticket broker or online ticket resale website), report that the tickets weren’t valid for entry and demand a refund. You may also want to report the vendor to Mayor’s Office of Consumer Affairs and Licensing at 617.635.4165 and MOCAL@BOSTON.GOV as well as the Commonwealth of Massachusetts Attorney General Maura Healey at 617.727.8400.
  • If you are unsuccessful in demanding a refund from the vendor, we suggest that you contact the credit card company you used for the purchase. Explain the situation and ask that they refund you and offset future monies they may owe to the vendor - this is known as a “chargeback”.

The safest and most economical way to purchase tickets is directly through Celebrity Series or our presenting facilities.

Where can I purchase individual tickets to Celebrity Series performances?

Tickets may be purchased:

  • Online, 24 hours a day, at celebrityseries.org
  • By calling the Celebrity Series Box Office at (617) 482-6661 (Monday- Friday, 10am - 4pm) (Summer hours: Friday 10am-1pm)
  • In groups of 10 or more by calling (617) 482-6661
  • Or by contacting the appropriate performance venue: For a complete list of venues and related information, visit our venues page.

What is your policy regarding inclement weather?

Celebrity Series performances take place as scheduled regardless of the weather. In the rare case of postponement or cancellation due to a weather emergency, information will be available via the following outlets:

  • celebrityseries.org
  • Celebrity Series' Facebook and Twitter pages
  • Via recorded message at the Celebrity Series offices, (617) 482-2595
  • Cancellation notices with local media outlets

It is Celebrity Series of Boston policy to notify all ticket holders by phone in the event of a cancellation. Please be advised that there will be no exchanges or refunds for performances that take place as scheduled.

Does Celebrity Series donate tickets to other non-profit organizations?

Yes. The Celebrity Series of Boston is proud to support community efforts and non-profit organizations by donating ticket vouchers for a variety of benefit and fundraising events. Follow this link to request a ticket donation for your organization's upcoming event or online auction.

I purchased a subscription, but can't remember all of my selected shows.  Can I see a listing of my upcoming subscription performances?

Yes. You can view a list of your upcoming in-person performances by logging into your account

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Questions About the Venues & Accessibility

Where do Celebrity Series performances take place?

Celebrity Series performances are held at venues throughout Greater Boston, including Symphony Hall, New England Conservatory’s Jordan Hall, Berklee Performance Center, Longy's Pickman Hall, Citi Wang Theatre, Citi Shubert Theatre, 160 Mass. Ave., and Sanders Theatre. For a complete list of venues and related information for this season, visit our venues page.

Where can I park?

Parking information for Celebrity Series venues is available on our venues page.

How to do I purchase accessible seating?

Each of our venues have a different policy for the purchasing of accessible seats. If you are not a Celebrity Series subscriber, Please find your venue below for the best number to call for purchasing these seats:

Will the Celebrity Series provide a sign language interpreter for spoken word performances?

The Celebrity Series of Boston offers sign language interpretation upon request. Requests for sign language interpreters must be received at least four weeks prior to the event by contacting Celebrity Series at 617-482-2595 or info@celebrityseries.org. All requests are subject to the availability of an interpreter and provided at the discretion of the management.

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General Questions About Celebrity Series

When was Celebrity Series of Boston founded?

The Celebrity Series was founded in 1938 as the Aaron Richmond Celebrity Series. The Series incorporated as a nonprofit corporation in 1989.

How long are the performances?

Performance durations vary, but most last approximately 2 hours, including intermissions. Dance performances can be of various lengths, and may have more than one intermission. Encores may increase the length of a performance.

What is an appropriate age for children to begin attending Celebrity Series performances?

The Celebrity Series welcomes children age 5 and older to most performances. We recommend calling our offices if you have specific questions regarding performance content.

How many performances does the Celebrity Series present annually?

The Celebrity Series typically presents approximately 100 different presentations each year in venues throughout Greater Boston.

What types of performances does the Celebrity Series present?

The Celebrity Series presents world-class performers from around the globe in a variety of performing arts disciplines, including classical music, orchestras, instrumentalists, vocalists, early music, choral music, chamber music, jazz, popular and folk music, ballet, modern and folk dance, and theatre.

The Celebrity Series also operates a nationally recognized community program, Arts for All!, which works in collaboration with schools and community organizations to introduce young audiences to the performing arts.

What are Celebrity Series' policies on public interactions with social media accounts and staff?

We encourage open discussion in a respectful manner. Disagreements may occur, but we ask all participants to remain civil and respectful at all times.  Learn more about our communications policies here.

Can I or my business advertise in your program books?

Yes you can!

Ads are available in program books for all performances in Symphony Hall, NEC's Jordan Hall, Sanders Theatre, Berklee Performance Center, Longy's Pickman Hall, the Calderwood Pavilion and other venues. Call (617) 482-2595 or email info@celebrityseries.org for more information on program book advertising opportunities.

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