Topics

COVID19
Subscriptions    
Ticketing
Venues & Accessibility 
Digital Streaming Performances - Free and open to the public
Digital Streaming Performances - Paid and ticketed
General Questions

Questions About Ticketing

Why is there a service charge for telephone and Internet orders?

The service charge covers the cost of mailing and other operational costs for our box office, including credit card commissions charged by banks. Our service charges are among the lowest in the city.

How can I avoid paying a service charge for individual ticket purchases?

Non-subscribers can purchase tickets at the Celebrity Series of Boston office at 20 Park Plaza, Suite 1032, Boston, or visit the appropriate performance venue box office venues. If you are planning to visit the Celebrity Series office, please call ahead to make an appointment at (617) 482-2595. Please be advised that you will need to present an ID at the security desk as well as at the time of purchase, along with current contact information such as billing address, phone, and email. Limit 6 tickets per performance per order (4 tickets for performances at Symphony Hall).

Why do you need my contact information to purchase tickets?

Without current contact information, Celebrity Series does not have a way to reach you about your performance. In the case of a cancellation or change to the performance, Celebrity Series will contact you via mail, email, and/or phone to make sure you have all the information you need.  You can always ask to be removed from our mailing and e-marketing lists by calling the Box Office or emailing boxoffice@celebrityseries.org.

Why are there sometimes few seats left when tickets have just recently gone on sale?

Some performances sell out to subscribers in advance of public sale. Tickets are offered to Celebrity Series subscribers in April, prior to public sale of individual tickets in September. But anyone can purchase subscription tickets: it only takes 3 events.

Are there discount tickets for students?

Student ticket offers are available for many Celebrity Series performances. For information and availability, visit our Student Tickets page, call 617-482-2595, or sign up to receive regular email notices.

How can I get a refund if I can’t use my tickets?

Ticket refunds are not available, however, Celebrity Series subscribers may exchange their tickets for another performance. Call 617-482-6661 or visit our subscriber benefits page for more information about subscribing and our updated 20/21 season exchange/refund policy.

If I lose my tickets, can they be reprinted?

Your tickets can be reprinted if you can provide proof of original purchase such as a credit card receipt and proper identification. Call 617-482-6661 for assistance.

What is your group sales policy?

Celebrity Series of Boston offers ticket discounts to groups of ten (10) or more for most performances. For more information on tickets for groups, please visit our Group Discounts page.

Unauthorized Ticket Brokers

We are not responsible for tickets purchased from unauthorized ticket brokers or websites and we don’t support the unauthorized reselling of tickets at a price above printed face value, which is barred by the state of Massachusetts. The Celebrity Series retains the right to refuse to sell tickets to any person or entity that has been, or currently is, in violation of these prohibitions. The Celebrity Series also retains the right to hold large or suspicious orders for pick-up at Will Call with a valid ID.

These websites are often made to look like legitimate ticketing agents of Celebrity Series or our presenting facilities by using our logo, photographs, press quotes, and venue name. No matter how legitimate a website may look, tickets that aren’t purchased directly from Celebrity Series, our presenting facilities, or authorized partners may not be valid for admission.

If you purchased tickets from an unauthorized source and were not granted admission, there are several ways to seek a refund:

  • Return to your point of purchase (e.g., your ticket broker or online ticket resale website), report that the tickets weren’t valid for entry and demand a refund. You may also want to report the vendor to Mayor’s Office of Consumer Affairs and Licensing at 617.635.4165 and MOCAL@BOSTON.GOV as well as the Commonwealth of Massachusetts Attorney General Maura Healey at 617.727.8400 or follow this link.
  • If you are unsuccessful in demanding a refund from the vendor, we suggest that you contact the credit card company you used for the purchase. Explain the situation and ask that they refund you and offset future monies they may owe to the vendor - this is known as a “chargeback”.

The safest and most economical way to purchase tickets is directly through Celebrity Series or our presenting facilities.

Where can I purchase individual tickets to Celebrity Series performances?

Tickets may be purchased:

  • Online, 24 hours a day, at celebrityseries.org
  • By calling the Celebrity Series Box Office at (617) 482-6661 (Monday- Friday, 10am - 4pm) (Summer hours: Friday 10am-1pm)
  • In groups of 10 or more by calling (617) 482-6661
  • Or by contacting the appropriate performance venue: For a complete list of venues and related information, visit our venues page.

What is your policy regarding inclement weather?

Celebrity Series performances take place as scheduled regardless of the weather. In the rare case of postponement or cancellation due to a weather emergency, information will be available via the following outlets:

  • celebrityseries.org
  • Celebrity Series' Facebook and Twitter pages
  • Via recorded message at the Celebrity Series offices, (617) 482-2595
  • Cancellation notices with local media outlets

It is Celebrity Series of Boston policy to notify all ticket holders by phone in the event of a cancellation. Please be advised that there will be no exchanges or refunds for performances that take place as scheduled.

Does Celebrity Series donate tickets to other non-profit organizations?

Yes. The Celebrity Series of Boston is proud to support community efforts and non-profit organizations by donating ticket vouchers for a variety of benefit and fundraising events. Follow this link to request a ticket donation for your organization's upcoming event or online auction.

Back to top

Questions About the Venues & Accessibility

Where do Celebrity Series performances take place?

Celebrity Series performances are held at venues throughout Greater Boston, including Symphony Hall, New England Conservatory’s Jordan Hall, Berklee Performance Center, Longy's Pickman Hall, Citi Wang Theatre, Citi Shubert Theatre, Boston Opera House, 160 Mass. Ave., and Sanders Theatre. For a complete list of venues and related information for this season, visit our venues page.

Where can I park?

Parking information for Celebrity Series venues is available on our venues page.

How to do I purchase accessible seating?

Each of our venues have a different policy for the purchasing of accessible seats. If you are not a Celebrity Series subscriber, Please find your venue below for the best number to call for purchasing these seats:

Will the Celebrity Series provide a sign language interpreter for spoken word performances?

The Celebrity Series of Boston offers sign language interpretation upon request. Requests for sign language interpreters must be received at least four weeks prior to the event by contacting Celebrity Series at 617-482-2595 or info@celebrityseries.org. All requests are subject to the availability of an interpreter and provided at the discretion of the management.

Back to top

Questions About Free Streaming Performances

What browsers do you recommend for these free concerts?

The recommended browsers for viewing are Chrome 30+, Firefox 27+, Microsoft Edge, or Safari 9+.  Internet Explorer will not work well with the video stream.

How do I watch one of the free streaming concerts?

For all of our free streaming concerts, you can view the concert directly on each individual concert's page here on celebrityseries.org.  To see the full listing of free streaming performances, please visit our Celebrity Series at Home page.

Can I watch these free performances on any other site?

Yes, in addition to viewing these concerts on each show's page here on celebrityseries.org, you can also view each performance directly through the Celebrity Series YouTube page or our Facebook page.

Can I watch these free concerts on my television?

Most SmartTVs and streaming devices (i.e. Amazon Fire TV, Roku, AppleTV, etc.) either come with a YouTube application pre-installed or available to download from their individual app stores.  Once you have the YouTube app downloaded onto your SmartTV or streaming device, simply search for the Celebrity Series of Boston YouTube channel.  On our channel you can view our current live concert, as well as our library of select past performances, from the comfort of your television.

If I miss the live stream, can I still watch a recording of the free performance?

Yes, shortly after the live stream ends, a recording of the performance will be available for on demand viewing directly on the performance's page on our site and on YouTube.

How do I control the volume?

In addition to the regular sound capabilities of our chosen viewing device, there is a volume control button inside the video stream of the concert and is located in the lower left corner of the video frame when viewing on celebrityseries.org or YouTube.

Can I control the video resolution?

Yes, there is a video resolution control located in the lower right corner of the video frame of the streaming concert.  It usually defaults to "auto" to adjust to your bandwidth automatically, but if you choose to control this more manually, that option is available when viewing on celebrityseries.org or YouTube.

Can I make the video full screen?

Yes, there is an option to view the video in full screen mode.  That option is located in the lower right corner of the video frame when viewing on celebrityseries.org or YouTube.  To exit full screen mode at any time, you can press the "Esc" button to return to the main viewing page.

Questions About Paid Streaming Performances

What browsers do you recommend for these paid concerts?

The recommended browsers for viewing are Chrome 30+, Firefox 27+, Microsoft Edge, or Safari 9+.  Internet Explorer will not work well with the video stream.

I already bought my ticket, how do I now watch the performance?

Ticket holders can view the show, either by clicking the link they have been emailed as part of their order confirmation or by clicking the "ticket holders log in" button from the show's page here on celebrityseries.org.  After clicking on either link, you will be asked to log in with the email and password you used at the time of purchase. Once logged in, you will be brought directly to the viewing page.
We encourage you to try out accessing your digital performance now!  There is a sample video already uploaded on the page which will host your paid digital performance.

Can I watch these paid performances on any other site?

No, these paid performances are only available by logging into your account directly through celebrityseries.org.

Can I watch these concerts on my television?

Our paid performances are accessible only through an internet browser.  If you have an existing at home set up with a SmartTV or one that allows you to stream, cast, or mirror to your television set, you may use that method to watch our performances on additional devices. 
Tips and tools for additional viewing options are available here.
We are happy to provide some useful tips on how to watch these paid performances on other devices, however, we are unable to provide any customer service or technical support for TV streaming.

Can more than one member of my household view the paid concert?

Yes, you only need one log in and purchase per household.  Anyone outside of your household, however, would need to purchase a separate ticket and set up their own account for log in.

What if I forgot my log in?

It is recommended that everyone test their log ins prior to the night of the performance.  We are happy to assist with any trouble you may have logging in to your account for viewing.  Most people can update their passwords themselves.  Once you are on the log in page, there will be an option that says "forgot password".  Just select that, enter your information, and await the password reset email.  If you are still experiencing difficulties, patrons can reach out to our box office via email at boxoffice@celebrityseries.org or by phone at (617) 482-6661.

What if I am late to the premiere of the streaming concert?

If you are late for the concert's premiere stream, that is not a problem.  If the concert is still in progress from the initial stream when you log in, you will join the performance in progress.  While you are able to rewind the concert back to the beginning, it is not recommended as that can sometimes cause minor problems with viewing.  A recording of the premiere stream in it's entirety will be available for on demand viewing approximately one hour after the initial premiere stream ends, and will be available to view for 72 hours.  You can log in and watch any missed portions of the performance, or re-watch your favorite moments at any time during that window.

How long will the concert be available for viewing?

Each paid streaming concert will be available for on demand viewing up to 72 hours from the start time of the initial concert premiere stream.

How do I control the volume?

In addition to the regular sound capabilities of your chosen viewing device, there is a volume control button inside the video stream of the concert and is located in the lower right corner of the video frame.

Can I control the video resolution?

Yes, there is a video resolution control located in the lower right corner of the video frame of the streaming concert.  It usually defaults to "auto" to adjust to your bandwidth automatically, but if you choose to control this more manually, that option is available.

Can I make the video full screen?

Yes, there is an option to view the video in full screen mode.  That option is located in the lower right corner of the video frame.  To exit full screen mode at any time, you can press the "Esc" button to return to the main viewing page.

General Questions About Celebrity Series

When was Celebrity Series of Boston founded?

The Celebrity Series was founded in 1938 as the Aaron Richmond Celebrity Series. The Series incorporated as a nonprofit corporation in 1989.

How long are the performances?

Performance durations vary, but most last approximately 2 hours, including intermissions. Dance performances can be of various lengths, and may have more than one intermission. Encores may increase the length of a performance.

What is an appropriate age for children to begin attending Celebrity Series performances?

The Celebrity Series welcomes children age 5 and older to most performances. We recommend calling our offices if you have specific questions regarding performance content.

How many performances does the Celebrity Series present annually?

The Celebrity Series typically presents approximately 100 different presentations each year in venues throughout Greater Boston.

What types of performances does the Celebrity Series present?

The Celebrity Series presents world-class performers from around the globe in a variety of performing arts disciplines, including classical music, orchestras, instrumentalists, vocalists, early music, choral music, chamber music, jazz, popular and folk music, ballet, modern and folk dance, and theatre.

The Celebrity Series also operates a nationally recognized community program, Arts for All!, which works in collaboration with schools and community organizations to introduce young audiences to the performing arts.

Can I or my business advertise in your program books?

Yes you can!

Ads are available in program books for all performances in Symphony Hall, NEC's Jordan Hall, Sanders Theatre, Berklee Performance Center, Longy's Pickman Hall, the Calderwood Pavilion and other venues. Call (617) 482-2595 or email info@celebrityseries.org for more information on program book advertising opportunities.

Back to top