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Frequently Asked Questions

Get your questions answered with our FAQ.

Whether you're a longtime subscriber or here to look up information about how to get tickets to your first performance, please read on to find answers to common questions.

If you have specific questions, please contact us via the chat window on this page, or contact the box office by phone or email.

Please note that our box office is closed on national holidays and each Friday during the summer months. If you are needing to contact us during the weekend in regards to a performance you will be attending the best method of communication is email. We check the email sporadically throughout the day for weekend performances and will return your email as promptly as possible.

2024/25 Season Policies

Find answers here for general questions about becoming a subscriber for the 2022/23 season, as well as the latest information about health and safety practices.

If your ticket order was placed in May, June, July, or early August your ticket packet will be sent to you in mid-August.

Subscription orders received in mid-August and beyond will be handled on a rolling basis.

The brochure is back! Your full-length season brochure was sent out shortly after our Season Announcement. If you would like to request a brochure, email our Box Office at boxoffice@celebrityseries.org. 

All artist and venue information is available through the website as well, and we recommend starting from our season landing page to see what's new this year: celebrityseries.org/season

 

Late seating policies vary by venue and at the request of the artists. Latecomers will be seated at the discretion of house management.*

*Due to the layout of NEC's Plimpton Shattuck Black Box, there will be no late seating for any performances at this venue. 

For the 2023-2024 season, tickets from a canceled event will not be valid. On the rare occasion a performance is canceled, all patrons will be contacted and provided information on how they would like to handle the funds of their ticket. If we have not received this information by the provided deadline funds are automatically processed as a donation

When tickets go on sale, our website is the best way to purchase. The website reflects current seat availability ensuring fair and timely processing. Telephone ordering will be available, but we encourage online orders to avoid hold times.

For the 2023-2024 season individual tickets will go on sale in three waves:

Wave 1: October-December & Groton Hill performances available August 22 at noon

Wave 2: January-March performances available November 14 at noon

Wave 3: March- May performances available January 9 at noon

Subscriptions are now on sale! To become a subscriber, you will need to purchase tickets to at least 3 in-person performances and pay a one-time $15 subscription fee by the subscription deadline in the fall. You will be considered a subscriber for the entire 2023/24 season -- eligible for all associated benefits and services including early access to seats before the general public; guaranteed pricing; advance notice of new events; ticket exchange privileges; and no additional service fees for added ticket purchases or exchanges throughout the season.

If you've already purchased your subscription, but would like to add additional shows or seats, use the "Subscriber Access" button on the performance page to purchase! If you prefer, we are happy to help you over the phone as well. The deadline for subscriber priced tickets and subscriber exchanges is noon the business day before your performance.

To simplify the exchange process, you can also access our Exchange Form any time to submit your request and you will receive a confirmation email when it has been processed. An image of your voided tickets is required to complete the exchange and may be sent via email to boxoffice@celebrityseries.org. Please note that the deadline for any exchange is noon the business day before your performance.

Subscribers who would like to exchange tickets for a future show in the 2023/24 season may ask for funds to be held on account. The same deadline and ticket return requirements above apply. Any unused funds will revert to a donation at the close of the 2023/24 season.

If your plans change:
As one of their many benefits, subscribers can exchange their tickets for tickets to another Celebrity Series performance during the 2023/24 season, for credit on account, or a donation to Celebrity Series.

All exchanges, credit on account, or donations of tickets must occur before Noon the business day before your elected performance. 

For single ticket buyers, all purchases are final sale. In the event a performance is canceled, all ticketholders will have the opportunity to request a refund. 

Digital performances will not be offered for this upcoming Subscription season. Select Neighborhood Arts performances will be available to watch as on-demand recordings on our YouTube channel. 

Learn more about upcoming digital performances >>

You can count on us to keep your safety and comfort top of mind, to be transparent about changes and to be timely about notifications. Please visit celebrityseries.org/safety for continued updates as we get closer to the performance season.

Ticketing and General Customer Service

Find answers to your general ticketing, discounting, and customer service questions.

If 'Email Tickets' is listed as your ticket delivery method, you will receive a separate email around noon seven days before the performance with your tickets. If purchased closer to the performance date than seven days, you will receive a separate email with your tickets in the next few minutes.

The service charge covers the cost of mailing and other operational costs for our box office, including credit card commissions charged by banks. Subscribers pay a one-time charge of $15 for the season, and incur no additional fees when purchasing additional tickets or making exchanges. Our service charges are among the lowest in the city.

Non-subscribers can purchase tickets at the appropriate performance venue box office. Please note that the Celebrity Series Box Office does not process walk-up purchases at the office. Any patrons who arrive at the office  building wanting to purchase tickets in person, will not be permitted beyond the lobby. 

Without current contact information, Celebrity Series does not have a way to reach you about your performance. In the case of a cancellation or change to the performance, Celebrity Series will contact you via mail, email, and/or phone to make sure you have all the information you need.  You can always ask to be removed from our mailing and e-marketing lists by calling the Box Office or emailing boxoffice@celebrityseries.org.

Because tickets are offered on subscription prior to public sale of individual tickets, some performances sell out to subscribers in advance of public sale. 

Student ticket offers are available for many Celebrity Series performances. For information and availability, visit our Student Tickets page, call 617-482-6661, or sign up to receive regular email notices.

Ticket refunds are not available, however, Celebrity Series subscribers may exchange their tickets for another performance. 

To simplify the exchange process, subscribers can access our Exchange Form to submit their request and receive an email confirmation when it has been processed.

Your tickets can be reprinted if you can provide proof of original purchase such as a credit card receipt and proper identification. Call 617-482-6661 for assistance.

If you arrive at the theater and can't find or access your tickets, please approach the Celebrity Series table in the venue for help. 

Celebrity Series of Boston offers ticket discounts to groups of ten (10) or more for most performances. For more information on tickets for groups, please visit our Group Discounts page.

We are not responsible for tickets purchased from unauthorized ticket brokers or websites and we don’t support the unauthorized reselling of tickets at a price above printed face value, which is barred by the state of Massachusetts. The Celebrity Series retains the right to refuse to sell tickets to any person or entity that has been, or currently is, in violation of these prohibitions. The Celebrity Series also retains the right to hold large or suspicious orders for pick-up at Will Call with a valid ID.

These websites are often made to look like legitimate ticketing agents of Celebrity Series or our presenting facilities by using our logo, photographs, press quotes, and venue name. No matter how legitimate a website may look, tickets that aren’t purchased directly from Celebrity Series, our presenting facilities, or authorized partners may not be valid for admission. Authorized partners include: 

Gold Star 

Arts Boston

Today Tix

Vet. Tix

Lucky Seat

If you purchased tickets from an unauthorized source and were not granted admission, there are several ways to seek a refund:

Return to your point of purchase (e.g., your ticket broker or online ticket resale website), report that the tickets weren’t valid for entry and demand a refund. You may also want to report the vendor to Mayor’s Office of Consumer Affairs and Licensing at (617) 635-3834 and consumer@boston.gov as well as the Commonwealth of Massachusetts Attorney General Andrea Joy Campbell at (617) 727-2200.  If you are unsuccessful in demanding a refund from the vendor, we suggest that you contact the credit card company you used for the purchase. Explain the situation and ask that they refund you and offset future monies they may owe to the vendor - this is known as a “chargeback”.

The safest and most economical way to purchase tickets is directly through Celebrity Series or our presenting facilities.

Tickets may be purchased:

Online: 24 hours a day, at celebrityseries.org

By calling the Celebrity Series Box Office at (617) 482-6661 (Monday- Friday, 10am - 4pm) (Summer hours: M-Th. 10am-4pm)

In groups of 10 or more by calling (617) 482-6661

Or by contacting the appropriate performance venue: For a complete list of venues and related information, visit our venues page.

Celebrity Series performances take place as scheduled regardless of the weather. In the rare case of postponement or cancellation due to a weather emergency, information will be available via the following outlets:

celebrityseries.org

 Facebook

 Twitter

Via recorded message at the Celebrity Series  box office, (617) 482-6661

Cancellation notices with local media outlets

It is Celebrity Series of Boston policy to notify all ticket holders by phone in the event of a cancellation. Please be advised that there will be no exchanges or refunds for performances that take place as scheduled.

Yes. The Celebrity Series of Boston is proud to support community efforts and non-profit organizations by donating ticket vouchers for a variety of benefit and fundraising events. Follow this link to request a ticket donation for your organization's upcoming event or online auction.

Yes. You can view a list of your upcoming in-person performances by logging into your account. 

To keep the brochure current, prices are not listed because they may change during the season. 

Guaranteed pricing is a benefit of subscription: To see pricing, login into your Celebrity Series account and navigate to the 2023/24 Season Information. Click on the blue Full Season Form. From there, you’ll find a searchable list of performances in date order. Click into any performance for more information and to see seat maps, availability, and pricing. Choose seats for your desired performances to add them to your cart and go to checkout when you’re done.

Individual Concerts: When tickets for individual concerts become available (see below for dates), seat maps, availability, and pricing can be accessed by clicking into the specific performance. Subscribers receive guaranteed pricing (and no additional fees) when adding tickets to their subscription during the season.

Accessibility and Venues

Learn about how to request accessible seating or accessibility services, and learn more about the venues where we present performances.

Celebrity Series performances are held at venues throughout Greater Boston, including Symphony Hall, New England Conservatory’s Jordan Hall, Berklee Performance Center, Longy's Pickman Hall, Boch Center Wang Theatre, Boch Center Shubert Theatre, the Groton Hill, and Sanders Theatre. For a complete list of venues and related information for this season, visit our venues page.

Parking information for Celebrity Series venues is available on our venues page.

Each of our venues has a different policy for purchasing of accessible seats:

Berklee Performance Center – Celebrity Series Box Office 617-482-6661

Boch Center Shubert Theatre – Boch Center Shubert Box Office 866-348-9738 *

Boch Center Wang Theatre  – Boch Center Wang Box Office 800-982-2787*

Crystal Ballroom at Somerville Theatre  – Celebrity Series Box Office 617-482-6661

Longy's Pickman Hall – Celebrity Series Box Office 617-482-6661

NEC's Jordan Hall – Celebrity Series Box Office 617-482-6661

NEC's Plimpton Shattuck Black Box Theatre – Celebrity Series Box Office 617-482-6661

Sanders Theatre – Sanders Theatre Box Office 617-496-2222*

Symphony Hall – Celebrity Series Box Office 617-482-6661

When selecting these seats, please make sure to note in the seating preferences block at check out if the patron in that seat will be remaining in their wheelchair or transferring to a seat for the performance. If there are any additional accommodations that we can provide, please also note them at checkout.

*Accessible seating purchases for the Boch Center Shubert Theater, the Boch Center Wang Theater, or Sanders Theatre performances must go through the Box Office of each respective venue. If you have any questions, feel free to contact the Celebrity Series Box Office at 617-482-6661 or boxoffice@celebrityseries.org.

Any other access questions can be directed to ada@celebrityseries.org. On the day of your performance, please direct any accessibility questions to the Celebrity Series Box Office at 617-482-6661 or boxoffice@celebrityseries.org.

Patrons are also able to come to the Celebrity Series table or the house manager's table before the performance for assistance. 

The Celebrity Series of Boston offers sign language interpretation upon request.* Requests for sign language interpreters must be received at least four weeks prior to the event by contacting Celebrity Series at 617-482-6661 or ada@celebrityseries.org. All requests are subject to the availability of an interpreter and provided at the discretion of the management.

*In 2024, we're committing to American Sign Language interpretation for a slate of performances, no special request needed. Visit our ASL Interpretation page for more information.

For more information on available services, please visit our Accessibility page.

Free Digital Performances

Select Neighborhood Arts performances are available to watch on YouTube. Learn how here.

For all of our free streaming concerts, you can view the concert directly on each individual concert's page here on celebrityseries.org.  To see the full listing of free streaming performances, please visit our Celebrity Series at Home page. Scroll down to "Free Neighborhood Arts concerts, now on YouTube" to choose a performance. 

 

Most SmartTVs and streaming devices (i.e. Amazon Fire TV, Roku, AppleTV, etc.) either come with a YouTube application pre-installed or available to download from their individual app stores.  Once you have the YouTube app downloaded onto your SmartTV or streaming device, simply search for the Celebrity Series of Boston YouTube channel.  On our channel you can view our current live concert, as well as our library of select past performances, from the comfort of your television.

We no longer record or present our Subscription series performances digitally. We are, however, happy to offer select Neighborhood Arts performances digitally on our YouTube channel for free! 

General Questions About Celebrity Series

Our founding year, our online interaction policy, and other miscellaneous answers about Celebrity Series.

The Celebrity Series was founded in 1938 as the Aaron Richmond Celebrity Series. The Series incorporated as a nonprofit corporation in 1989.

Performance durations vary, but most last approximately 2 hours, including intermissions. Dance performances can be of various lengths, and may have more than one intermission. Encores may increase the length of a performance.

The Celebrity Series welcomes children age 5 and older to most performances. We recommend calling our offices if you have specific questions regarding performance content.

The Celebrity Series typically presents approximately 100 different presentations each year in venues throughout Greater Boston.

The Celebrity Series presents a compelling line-up of world-class performers from around the globe in the performing arts, including music, dance, and theater. This includes orchestras, instrumentalists, and vocalists featuring classical music, early music, choral music, chamber music, jazz, popular, and folk music; ballet, modern, and folk dance; as well as comedy and cabaret performances.
The Celebrity Series also operates a nationally recognized community program, Arts for All!, which works in collaboration with schools and community organizations to introduce young audiences to the performing arts.

We encourage open discussion in a respectful manner. Disagreements may occur, but we ask all participants to remain civil and respectful at all times.  Learn more about our communications policies here.

Yes you can!

Ads are available in program books for all performances in Symphony Hall, NEC's Jordan Hall, Sanders Theatre, Berklee Performance Center, Longy's Pickman Hall, the Calderwood Pavilion and other venues. Call (617) 482-2595 or email info@celebrityseries.org for more information on program book advertising opportunities.