New for 2024: pre-concert changes

New England Conservatory has made changes to how concert attendees will enter the building in Winter/Spring 2024.

Doors to the Jordan Hall lobby will not open until 45 minutes before the performance time. Ticket holders will be asked to line up outside on Gainsborough Street until the doors open. NEC security personnel will conduct bag searches, with metal detectors coming soon.

Attendees who need to pick up or purchase tickets before the doors open will be admitted: please tell the security personnel that you need to visit the Will Call table and you may enter the building for your transaction. You will be asked to return outside to get back in line until the lobby doors officially open.

Celebrity Series' Audience Services / Will Call table will not change: it will be in the lobby on the Mass. Ave. side of the building, near the statue of Beethoven. 

Plan Your Visit

Please enter through the Gainsborough Street doors. Attendees with tickets may proceed directly to the ticket takers and enter the auditorium.

Attendees needing to purchase tickets or pick up tickets at Will Call should enter at Gainsborough Street, and proceed around the corridor to the right. Celebrity Series box office staff will set up a table at the end of that corridor near the Beethoven statue.

Detailed parking information is available below.

For more information about NEC's Bag Search Policy, please follow the "NEC Box Office & Policies" link below.

To ensure you are on time for the performance, please arrive early. Specific information about when doors will open for your event will be sent in your pre-show email. Seating after the performance has begun will be at the discretion of management, and may be delayed until a suitable pause in the performance. 

Accessibility

wheelchair icon  Jordan Hall is a fully accessible venue. The accessible entrance is located to the left of the main entrance, at the bottom of the stairs. There is an elevator that will bring to to the lobby. 

Access seats for patrons at Jordan Hall are located in the platform sections in the circle and balcony. While there is an elevator to the balcony, the majority of seats require at least some steps to get to. The platform section is reserved ONLY for people who have access needs. 

assistive listening icon  Assistive Listening Devices are available in the coatroom (go through the main entrance, and the coatroom is to your right).

asl access icon  The Celebrity Series of Boston offers sign language interpretation upon request. Requests for sign language interpreters must be received at least four weeks prior to the event by contacting Celebrity Series at 617-482-2595 or info@celebrityseries.org. All requests are subject to the availability of an interpreter and provided at the discretion of the management.

question mark icon   For more Accessibility information on this venue, please contact the Celebrity Series box office at 617-482-6661, or boxoffice@celebrityseries.org or visit our Accessibility page. Audience members who require snacks, drinks, flashlights, or other objects, please be sure to review New England Conservatory's new bag check policy below.

NEC's Jordan Hall

50 Gainsborough St, Boston

Street View

Parking

Limited metered parking is available on the streets surrounding NEC's Jordan Hall. Below is information on nearby parking garages as well.

Celebrity Series is not affiliated with these parking options, and parking rates and availability are subject to change.

Christian Science Plaza Parking
235 Huntington Avenue
Phone: (857) 265-3351
Evening Rate (weekdays after 5pm): $15
Event Rate: $25

Gainsborough Garage
10 Gainsborough Street
Phone: (617) 262-9851
Evening Rate (weekdays after 4pm): $18
Event Rate: $27

Prudential Center Garage
800 Boylston Street
Phone: (617) 236-3100
Evening Rate (daily after 5pm): $20 flat fee with validated ticket
Event Rate: $18

Customer may receive special event validation at the Customer Service Desk in Center Court or at the garage office on the P2 level upon presenting their event ticket stub.

Westland Avenue Garage
35 Westland Avenue
Phone: (617) 437-7328
Evening Rate: Not Listed
Event Rate: $30

Please note that in general event rates will supersede listed evening rates.

Contact

Celebrity Series Box Office

Walk-ins are unavailable at this time.
boxoffice@celebrityseries.org
Business Hours: Monday-Friday10am-4pm
(617) 482-6661
(617) 598-3291

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