Open Positions:

Assistant Manager of Advancement Operations

Senior Manager, Digital Content and Communications

Community Liaison Associate

Front of House Usher

Open Internships:

No open internships at this time.

 

Assistant Manager of Advancement Operations

APPLY HERE

Overview

Celebrity Series is seeking a highly-motivated, detail-oriented, data-driven individual to join our 7-person Advancement operation as the Assistant Manager of Advancement Operations to support and manage the Advancement department’s systems and operations. Reporting to the Chief Advancement Officer, this advancement manager will supervise advancement systems, processes, and reports while also serving as an administrative “right hand” to the Chief Advancement Officer.

About Celebrity Series of Boston

With a mission to present performing artists who inspire and enrich our community, Celebrity Series, founded in 1938, has become a mainstay of Boston’s cultural life by bringing a widening spectrum of performers to Boston’s major concert halls. Celebrity Series presents over 70 subscription series performances in 8 to 10 different venues, and over 150 community engagement activities annually. Celebrity Series’ audiences experience the world’s great orchestras, chamber ensembles and soloists, and leading artists in contemporary dance, jazz, world, and folk music, and spoken word. Alongside mainstage performances, Celebrity Series’ Arts for All! community engagement programs connects with a dynamic network of hundreds of community collaborators, reaching thousands of individuals annually, through 150+ activities. During the COVID-19 pandemic, performances have been live streamed (free and paid) through its website as Celebrity Series @ Home. While initially pursued as a response to the shutdown of live performances, streamed content will remain an important and complementary strategy now that Celebrity Series has returned to live, in-person performances. Learn more at www.celebrityseries.org.

Responsibilities

The Assistant Manager of Advancement Operations reports to the Chief Advancement Officer (CAO) and is responsible for, but not limited to, the following functions:

Advancement Operations Oversight

  • With support from the Advancement Associate, oversee gift processing and acknowledgement for the department, ensuring that all gifts are processed correctly and thoroughly, and that all acknowledgments are issued in a timely fashion.
  • Generate regular Advancement financial reports, including weekly/monthly revenue reporting and financial reconciliation and departmental expense budget oversight and tracking. Support CAO in all reforecasting activities.
  • Support Advancement Department functions of Celebrity Series’ annual internal audit.
  • Oversee LIVE PERFORMANCE! Arts for All campaign financial records including income and expense reconciliation and pledge reminders/collection; prepare campaign reports upon request, including financial reports, and campaign updates.
  • Supervise and execute donor invoicing and quarterly pledge reminders for both annual fund and Capital Campaign pledges.

Analytics and Prospect Management

  • Alongside CAO, support research and wealth-screening operations for the department.
  • Support pipeline development, frontline portfolio management, and accuracy in data research tracking in Tessitura via the Plans function.
  • Support data analytics for the department.
  • Maintain, update, and conceive of analytics dashboards for prospect management and KPI reporting to staff, leadership, and volunteers.
  • Support Advancement team members in building Analytics dashboards to support individual job functions.

Database Oversight and Integration

  • Partner with Marketing team on ongoing projects related to Celebrity Series’ database Tessitura Network.
  • Serve as Advancement Office’s internal subject matter expert on Tessitura Network.
  • Supervise database hygiene for the department.
  • Manage integration with Tessitura of external giving platforms including:

Donate2

Qgiv

OneCause

TNEW

General Departmental Operations

  • Supervise general departmental operations, including phone/office coverage, performance coverage, maintenance of departmental standard operating procedures, and development of internal meeting agendas
  • Provide limited administrative support to Chief Advancement Officer as needed in departmental operations functions; this may include document preparation, departmental calendar assistance, and supporting donor meeting documentation in Tessitura.

Qualifications

  • Minimum of 2-3 years of related experience working in development/advancement or a similarly sophisticated customer service/sales operation.
  • Highly organized individual with ability to handle multiple projects and deliverables efficiently and effectively.
  • Keen attention to detail, particularly related to financial reporting.
  • A passion for data analytics, and a desire to support a data-driven approach to fundraising by extracting patterns from results.
  • Good verbal and written communication skills.
  • Proven track record of successful follow through and project management skills.
  • A collaborative approach to project management and teamwork.
  • Experience providing administrative support to director-level positions or above preferred.
  • Proficiency with Microsoft Office (Word, Excel, Powerpoint).
  • Proficiency with Tessitura software, or similar database CRM, is a plus.
  • Some night and weekend work is required.

Personal Attributes

  • Confident, thoughtful self-starter and finisher who is creative, collaborative, and team oriented.
  • Emotionally mature, with a sense of humor, and ability to achieve results when working collaboratively with a wide variety of people and ideas.
  • Strong listening skills and cultural sensitivity towards people of various ages, educational backgrounds, and life experiences.
  • Commitment to advancing active anti-racism efforts in the workplace and a deep personal interest in Celebrity Series’ ongoing Equity, Diversity, and Inclusion efforts.
  • Affinity for Boston and its cultural entities; knowledge of and passionate connection to the Greater Boston performing arts scene a plus.
  • Commitment to personal growth, and the emotional awareness to navigate change effectively.
  • Willingness to continuously challenge norms and embrace new ideas and ways of working.

Salary Range

  • $47,500-$55,000

Work Environment

Celebrity Series offices are located at 20 Park Plaza, Suite 1032, Boston, MA. Currently, staff members are asked to report to the office for 50% of the work week. Remote work is expected to remain a partial component of the work environment perpetually.

Applicants are encouraged to apply by October 18, but please note that this position will remain open until we receive a diverse pool of candidates. No phone calls, please.

The Celebrity Series of Boston, Inc. is an equal opportunity employer and welcomes applications from candidates demonstrating diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Celebrity Series is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, artist and audience focus, and innovation.

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Senior Manager, Digital Content and Communications

Summary of Position:

Reporting to the Associate Director of Digital Marketing and CRM, the Senior Manager, Digital Content and Communications leads the development of all Celebrity Series of Boston marketing copy and content creation across a wide variety of channels to achieve departmental and institutional objectives. This role is responsible for working cross-departmentally on the execution of integrated project plans to thoughtfully prepare for season launch, subscriptions campaigns, event promotions and more. This role will champion the company’s equity and inclusion goals within all communications projects and channels. The Senior Manager, Digital Content and Communications manages the Assistant Manager, Email Marketing and Social Media and works closely with the Associate Director of Marketing.

Responsibilities:

Web and Digital Content Creation:

  • Build and populate web pages across the site, including institutional messaging pages, performance detail pages, digital performances pages, free event detail pages, venue pages, and more
  • In collaboration with marketing department and programming team, collect all artist assets from management including bios, photos, videos, and additional artist assets
  • Proofread and edit all web content creation to ensure consistency across all web pages including formatting, style, and brand voice.
  • Ensure consistency between writers across the organization contributing to the website, providing leadership and oversight over content created before it is added to the site
  • Work directly with web development vendor (Fastspot) in collaboration with Associate Director, Digital Marketing and CRM, to optimize web design, prioritizing readability, storytelling, and mobile first development

Copywriting:

  • Research, conceptualize, write, and edit descriptive marketing copy for all artistic presentations in the Celebrity Series of Boston season, including our free community engagement programming and ticketed in person and digital events
  • Write and produce long form storytelling for organization, including season level messages, articles about upcoming Celebrity Series programs, and more
  • Develop and maintain an organization wide style guide
  • Collaborate with the Advancement department on the creation of institutional messaging and implementation of strategic Celebrity Series brand objectives, including the annual report
  • Works in partnership with the Associate Director of Marketing on copy needed for the execution of the Celebrity Series direct mail and print program, including writing brochures, postcards, newspaper ads, flyers, and more
  • With the Design and Multimedia Manager, assists with video messaging and branding, including writing scripts for interviews, proofreading video captions and lower thirds, and creating copy for credit or intro slides
  • Optimize copy for different channel placements including direct mail, web, email, and print
  • Edits Celebrity Series content with a lens of inclusivity and accessibility, ensuring that all content produced by Celebrity Series is in line with the organization’s equity and inclusion goals

Email Marketing:

  • Builds branding, promotional, and institutional email communications using email management system, Wordfly
  • Identifies opportunities for A/B testing of email marketing campaigns, experimenting with subject lines, content, and promotional tactics
  • Develops plans for segmentation and personalization of email content, creating conditional blocks in email templates and tailoring messaging to segments in the database, using individual personalization of emails effectively to increase open rates and ensure content is relevant to readers
  • In collaboration with Tessitura Consulting, creates and monitors triggered email marketing campaigns and identifies opportunities for enhanced automation of emails
  • Continually evaluates branding and content of email campaigns to ensure readability, engagement, and style
  • Creates segmentation strategies for emails using extractions to include strategic lists in email campaigns and communications
  • Develops mobile first email content, optimizing each promotional email for mobile screens
  • Uses email marketing analytics to evaluate success of email marketing program and apply learnings to iterate and experiment with future email marketing tactics

Management:

  • Directly supervises Assistant Manager, Email Marketing and Social Media and is responsible for coaching, training, and development of employee
  • Influences through leadership among interdepartmental managers and close collaboration with leaders in other departments across the organization

Ongoing Responsibilities:

  • Assists direct report with social media content and monitoring as needed, including writing paid and organic social posts, replying to patron comments, and engaging with artists and brands from the Celebrity Series social media handles
  • Attends weekly, cross-departmental communications meetings
  • Represents Celebrity Series at performances and events
  • Other duties as assigned

Requirements:

  • Excellent written and oral communication skills
  • Previous experience in writing content for an organization on a variety of communications channels with an emphasis on equity and inclusion goals
  • Knowledge of grammar and style with an eye for consistency
  • Experience using website CMS, social media, and email marketing tools
  • Willingness to support, assist, and collaborate with CS colleagues in all departments
  • Attendance at evening and weekend performances and special events is required, in addition to regular weekday office hours
  • Proficiency in Microsoft Office
  • Bachelors degree or equivalent (preferred)
  • Previous experience and/or interest in arts and culture (preferred)
  • Previous CRM & database experience (preferred)
  • Previous management experience (preferred)

Salary

$60,000 - $68,000 dependent upon experience

Benefits

Benefits include Medical and Dental Insurance, 403(B) retirement plan, Short and Long Term Disability,

paid vacation and sick time and tickets to events (when available).

Work Environment

The Celebrity Series offices are located in the Park Square Office Building at 20 Park Plaza, Suite 1032, in Boston’s Back Bay. The building is convenient to public transportation and is fully accessible. Office hours are Monday thru Friday, 9:00 a.m. – 5:00 p.m.

Please note that this posting will remain open until we have received a diverse pool of candidates.

The Celebrity Series of Boston, Inc. is an equal opportunity employer and welcomes applications from candidates demonstrating diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Celebrity Series is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, artist and audience focus, and innovation.

APPLY HERE

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Community Liaison Associate

Department: Community Relations; Marketing
Status:
Part-time

Summary of Position

This role will assist organizational efforts in increasing public awareness of Celebrity Series and its programming, specifically by developing an audience for Neighborhood Arts community concerts. Additionally, they will expand audience access to ticketed events by coordinating free and $10 tickets to mainstage performances. They will do so by cultivating and maintaining relationships both at the individual and institutional levels, and by working closely with community contacts and CS Marketing and Community Engagement teams. CS’s Racial Equity Plan outlines our goal to serve audiences that reflect the diversity of the city of Boston, and this role will provide focused and sustained collaboration with, and commitment to, BIPOC colleagues, organizations, and communities.

Duties and Responsibilities

Community Relations

  • Serve as a direct liaison to diverse community partners and leaders in order to attract multicultural audiences at outreach events and performances in Boston and Cambridge neighborhoods.
  • Cultivate new partnerships and deepen existing relationships with community partners such as faith-based and tenant organizations, social service and health agencies, senior centers and local businesses
  • Identify and develop connections with leaders within the BIPOC sector, including Asian American Pacific Islander, Black, Latina/o/x and Indigenous communities
  • Facilitate intergenerational event planning and logistics with community partners and vendors
  • Research existing programming, free/discounted ticketing access programs and venues at libraries, museums, community centers, etc. within diverse neighborhoods
  • Attend non-CSB local neighborhood/community meetings and events to discover and learn about issues, concerns, and opportunities, and seek out potential CS contributions and connections
  • Develop and nourish feedback systems so community insights are shared within CS, and encourage a culture of listening and responding to community feedback
  • Collaborate actively with other Celebrity Series departments to ensure that community activities are fully integrated into the priorities of the organization and in line with the organization’s Strategic Plan
  • Represent the organization at Neighborhood Arts and other community events as needed, in coordination with Production and Box Office staff.

Audience Development/Marketing

  • Coordinate orders for the Take Your Seat student discount ticket program and Arts for All! comps with the Box Office and Advancement departments
  • With Marketing team, develop welcoming strategies and grassroots marketing initiatives to help attract and diversify audiences at both free and ticketed events
  • With Marketing, create promotional plans to encourage advance signups for Neighborhood Arts events with the goal of collecting audience information and developing long-term relationships
  • Support efforts to document outreach events via photos, videos, interviews, and audience feedback tools to support community storytelling across social and digital media platforms

Organizational Communication

  • Facilitate proactive communication between staff of the venue, artist, and Celebrity Series implementing a targeted marketing plan
  • Assist in program assessment through tracking metrics for systematic evaluation and improvement
  • Support cross-departmental projects with community implications, including, but not limited to, input on communications (print, web, and email) and audience engagement initiatives
  • Represent organizational mission, values and code of conduct and create a positive, respectful experience for all

Requirements

  • 3+ years of experience with community organizing, audience development/marketing, program management and/or external affairs
  • Established knowledge and connections within Boston (non-profits, academia, municipal, youth & families, social service organizations, arts & culture, parks & recreation, etc.)
  • Previous success in cultivating lasting partnerships at the organizational level
  • Demonstrated experience in working within communities of color with respect and sensitivity.
  • Self-starter who thrives on creating and cultivating relationships on behalf of an organization.
  • Able to work independently as well as part of a team
  • Awareness of marketing and audience development tools and principles desired
  • Periodic in-office presence during business hours, plus attendance at community meetings (occasional evenings) and most Neighborhood Arts concerts (approx. 15/year on weekends)

Salary

  • $30-$35 per hour
  • Part-time, 15-20 hours per week

APPLY HERE

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Front of House Usher

Department: Marketing
Status: Part-time

Description:

Seeking responsible, enthusiastic, and dependable part-time ushers to serve as the first point of contact for patrons attending Celebrity Series performances.  Under the direction of the Ticketing and Front of House Manager, the Front of House Ushers are expected to offer the highest level of customer service to all performance attendees, while ensuring their experience is safe and pleasurable. 

Ushers are often required to stand for periods up to 4 hours. Hours are limited and only available when there are events. Weeknights and weekends are required.

Duties include:

  • greeting patrons
  • verifying patron vaccination status
  • scanning/verifying tickets
  • directing/escorting patrons to their seats
  • assisting patrons with accessibility needs with respect & care
  • reporting any ticket problems or seating issues quickly to the Ticketing & Front of House Manager
  • other duties as assigned by the Ticketing & Front of House Manager 

Requirements:

  • Strong customer service ethic; experience working with the public preferred
  • Positive and professional demeanor
  • Ability to work in a fast-paced, high volume environment
  • Committed to advancing anti-racist efforts within the organization
  • Celebrity Series requires all staff to be fully vaccinated


Salary:

  • $15/hour

How to Apply:

To apply, email csboxofficejobs@gmail.com with a resume and cover letter, and include “Part-Time Usher” in the subject line. 

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