Open Positions:

Manager of Performance Operations


Manager of Performance Operations

This position manages concert production and artist servicing details at multiple venues across Boston and Cambridge.  In partnership with a team of concert producers, COO and Artistic Director, the Manager is charged with creating a positive concert experience for audiences and artists on behalf of Celebrity Series that is consistent with the organization’s values and goals. 

Duties and Responsibilities 

Concert Production 

Serves as primary liaison to advance and fulfill all concert-related requests and requirements while working within the designated budget for approximately half of the performance season; topics will include but not be limited to equipment, rehearsal, travel, hotel, and backstage hospitality needs. 

Directs artists, artist representatives, venue staff, and outside contractors via thoughtful, proactive communication to ensure a successful performance. 

Serves as organizational representative at venues among artists, agents, venue staff, contractors, etc. 

Collaborates actively with other Celebrity Series departments to ensure that artist-related activities are fully integrated into the priorities of the organization and in line with the Strategic Plan. 

Manages financial reconciliation of related performances, including but not limited to invoice payments, credit card reconciliation, and reimbursements 

Monitors ticketing needs for artists, management companies, and department. 


Manages select advance and onsite details pertaining to other engagements and events, as needed. 

Actively participates in maintaining production-related documents and equipment inventory. 

Special Projects/Community Engagement 

Works with venue and Community Engagement team to coordinate masterclass and other community engagement logistics when applicable. 

In conjunction with the project team, supports planning and execution of select portions of public art/performance projects and select community engagement events. 

Supports artistic areas of large special events, such as the annual Gala.  

Organizational Communication 

Facilitates proactive communication between staff of the venue, artist, and presenter. 

Maintains regular contact with colleagues, especially the Artistic Director and other team members, but also in other departments to support cross-departmental projects that have artist and performance implications, including, but not limited to program book copy proofing, special events, educational and audience engagement initiatives, and staff meetings. 

Represents the organization at select vendor events and meetings. 

Uses in-house database, Artifax Event Online, to facilitate cross-departmental conversation and coordination. 


Detail-oriented self-starter who can handle multiple simultaneous projects and excels in a fast-paced environment. Proactive, effective communication and follow-through are essential to success. 

Ability to achieve results when working collaboratively with a wide variety of people and ideas. 

Willingness to take on a variety of tasks and responsibilities and strives to exceed expectations. 

Ability to maintain diplomacy and remain poised, tactful, and supportive in stressful situations. 

Commitment to providing a high level of service to artists and patrons. 

Commitment to advancing anti-racism efforts in the workplace and organizational Equity, Diversity, and Inclusion goals. 

Regular office hours plus evening and weekend hours during performance season (October - May). 

3-5 years of professional experience

Experience in concert operations required, including familiarity with front and back of house. 

Knowledge of performing arts industry important, classical music background preferred.  

Ability to lift 10 lbs. 

Please apply even if you don't meet 100% of position expectations. Celebrity Series values different personal and professional experiences, and applicants are encouraged to apply even if not all requirements are met.


Supervisor:        Associate Director of Performance Operations 

Salary: $50,000 - $60,000  

FSLA: Exempt 

Benefits: Comprehensive benefits package, including but not limited to: Medical, Dental, HRA, 403b, paid vacation, holidays, personal & sick time  

Apply here

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