Open Positions:

Assistant Manager of Individual Giving and Donor Communications

Audience Services & Office Associate

Dance Production Manager

Marketing Analytics and CRM Manager

Telesales/Telefunding Representative

Open Internships:

No open internships

 

Assistant Manager of Individual Giving and Donor Communications

Overview

The Assistant Manager of Individual Giving and Donor Communications is responsible for overseeing and implementing Celebrity Series’ Annual Giving program, serving as the primary mass communicator for the Advancement Department, liaising with the Marketing team to coordinate institutional outbound communications, and serving as the Advancement Department’s primary box office liaison and donor ticketing coordinator.

Responsibilities

The Assistant Manager of Individual Giving and Donor Communications reports to the Associate Director of Individual Giving and is responsible for, but not limited to, the following functions:

Fundraising (20%)

  • In conjunction with Associate Director of Individual Giving, oversee and implement Celebrity Series’ $250,000 Annual Giving program.
  • Manage vendor relationships with annual fund strategists and telefunding subcontractors.
  • In conjunction with the Manager of Special Events and Donor Relations, supervise and implement annual fund benefits fulfillment; ensure that all Annual Fund and Dress Circle benefits are fulfilled over the course of the year.
  • Support Associate Director of Individual Giving with cultivation and stewardship efforts for Dress Circle donors.
  • Review weekly donor acknowledgement letters.

Development Communications (40%)

  • Design and oversee implementation of 12 or more multi-channel appeals designed to raise gifts from $1-$1,249 to the Celebrity Series Annual Fund.
  • Serve as the Advancement Department’s primary liaison to the Marketing Department.
  • In conjunction with the Marketing Department, act as Advancement Department's primary voice on social media, and in outbound communications. Manage the interdepartmental communications calendars in Asana.
  • Facilitate weekly interdepartmental communications meetings.
  • Oversee Advancement presence at celebrityseries.org; refresh advancement pages and giving forms.
  • Oversee general mass stewardship communications (holiday cards, Valentine’s Day cards, thank-a-thons, etc.) to Annual Fund and Dress Circle donors.
  • Support departmental mailings and event preparation as needed.

Donor Ticketing (35%)

  • Serve as donor ticketing liaison, providing concierge services to Board and Dress Circle donors; oversee subscription seating for donors and all corresponding general communications.
  • Process Board, sponsor, and Dress Circle seating requests throughout the season.
  • Assist with planning and publishing ticket offers for corporate partners.
  • Serve as primary liaison to the Box Office from the Advancement Department.

General Support (5%)

  • Maintain familiarity with fundraising best practices; attend conferences and other professional development opportunities to stay up to date.
  • Support Gala fundraising efforts as needed throughout the season.
  • Participate in collaborative cross-departmental committees and task forces as they arise (I.e., racial equity, accessibility).
  • Provide general support as needed to the Associate Director of Individual Giving.

Qualifications

  • 1-2 years office experience, preferably experience working in Development or Advancement, or experience working in a fast-paced, customer-focused environment
  • Highly organized, self-motivated with strong written and verbal skills and a commitment to confidentiality
  • Creative and strategic thinker with an ability to manage and present relevant financial information
  • Excellent customer service skills, and ability to deal with challenging personalities
  • Ability to work on multiple fronts and meet frequent deadlines
  • Committed to advancing anti-racist efforts within the organization
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint)
  • Proficiency with Tessitura and/or other CRM software is a plus
  • Proficiency with Asana, Basecamp, or other project management software is a plus
  • Night and weekend work is required to work concerts and events; estimated 17-20 engagements between September-June

Salary Range: $48,000-$52,500; competitive benefits

Apply by: June 15, 2022

Work Environment

Celebrity Series offices are located at 20 Park Plaza, Suite 1032, Boston, MA. Currently, staff members are asked to report to the office one day per week. Remote work is expected to remain a partial component of the work environment perpetually.

Applicants are encouraged to apply by June 15, but please note that this position will remain open until we receive a diverse pool of candidates. No phone calls, please.

 

Apply here

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Audience Services & Office Associate

Overview

Celebrity Series of Boston (CSB) is seeking a customer service oriented individual to support both the box office as well as the office functions. The associate will provide outstanding customer service to all existing and potential patrons, resolve ticketing issues, and respond to customer inquiries with empathy and authority. The office associate will also display outstanding customer service internally to support colleagues in weekly administrative tasks.

Responsibilities

The Audience Services & Office Associate is responsible for:

  • Facilitating ticketing orders, exchanges, and customer service requests for new and existing patrons
  • On-site box office and front of house support at live performances
  • Prepare subscription and daily ticket mailings
  • Monitoring the front desk, scheduling visitors, and setting up new employees with building access
  • Being point of contact with building for maintenance requests
  • Ordering office supplies
  • Setting up new employees in the phone system and directory
  • Supporting copier and postage machine maintenance

Qualifications

  • Strong customer service ethic; experience working with the public preferred
  • Excellent telephone and computer skills
  • High attention to detail
  • Positive and professional demeanor
  • Able to problem-solve while working independently from home
  • Ability to work in a fast-paced, high-volume environment
  • Committed to advancing anti-racist efforts within the organization
  • Experienced in ticketing software, Tessitura experience preferred

Personal Attributes

  • Confident, thoughtful self-starter and finisher who is creative, collaborative, and team oriented.
  • Emotionally mature, with a sense of humor, and ability to achieve results when working collaboratively with a wide variety of people and ideas.
  • Strong listening skills and cultural sensitivity towards people of various ages, educational backgrounds, and life experiences.
  • Commitment to advancing active anti-racism efforts in the workplace and a deep personal interest in Celebrity Series’ ongoing Equity, Diversity, and Inclusion efforts.
  • Affinity for Boston and its cultural entities; knowledge of and passionate connection to the Greater Boston performing arts scene a plus.
  • Commitment to personal growth, and the emotional awareness to navigate change effectively.
  • Willingness to continuously challenge norms and embrace new ideas and ways of working.

Salary Range: $36,000-$37,000; competitive benefits

Apply by: July 22, 2022

Work Environment

Celebrity Series offices are located at 20 Park Plaza, Suite 1032, Boston, MA. This is a hybrid position that will include in office, at venue, and work from home days, as well as nights and weekends during the performance season.

Apply here

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Dance Production Manager

A Dance Production Manager is sought to execute performance-related details for dance programming on behalf of the Celebrity Series.

Position: Dance Production Manager
Department: Operations/Production
Immediate Supervisor: Associate Director of Performance Operations

Status: Part-time employee (W-2)

Salary/Hourly rate: $35-42/hr with anticipated overtime during performance engagements,

Expected total income of approximately $20,000 per year

Work Location: Approximately 40% of time spent in this role is in-person, on-site work in Boston-area venues. Approximately 60% of time is spent on advance/follow-up remote/off-site work.

Summary of Position

This position oversees production and technical management of all subscription series dance and theatrical events by national and international-level touring companies.

Duties and Responsibilities

The Dance Production Manager will:

  • Review and provide feedback on technical riders during the booking process (late fall), and in advance of the season (typically during the summer months);
  • Establish relationships and serve as the primary liaison between touring company technical staff and venue personnel while representing the interests and needs of Celebrity Series;
  • Work within a variety of venue environments, including:
  • NEC’s Plimpton Shattuck Black Box Theater (300 seats, non-union, responsible for directly hiring several labor functions)
  • Boch Center Shubert Theater (1500 seats, union 4-wall rental, responsible for coordinating IATSE crew calls and managing 1 road crew/Master Electrician employee)
  • Boch Center Wang Theater (3000 seats, union 4-wall, responsible for coordinating IATSE crew calls)
  • Occasional consultation on possible new venues for new initiatives, including site visits and meetings, and drafting plans
  • Monitor crew calls and schedules for IATSE and non-union labor calls for all aspects of the engagement;
  • Recruit, hire and supervise road crew/Master Electrician role (currently filled);
  • Coordinate production-related rentals and other needs outlined in artist technical riders;
  • Manage production budgets and deadlines;
  • Schedule and facilitate production meetings, as appropriate;
  • Oversee onsite logistics associated with load-in/out, technical rehearsals, performances and strike; and
  • Facilitate proactive and professional communication between staff of the venue, artist, and presenter.
  • Participate in company-sponsored training and workshops related to racial equity, accessibility, and safe and inclusive work environments.
  • Depending on the candidate’s background and experience, additional stage management or lighting design work for music performances could be included in the manager’s work portfolio for additional hours.

Celebrity Series will:

  • Provide its resources, connections, networks and relationships to help the Dance Production Manager fulfill the list of responsibilities above, and
  • Coordinate company management details for each company such as hotel, ground transport and hospitality
  • Provide VectorWorks drafting software and Mac laptop
  • Reimburse mileage for work-related travel

Schedule

This part-time employee position manages the following engagements in the 22/23 season:

A.I.M by Kyle Abraham Nov 18 – 19, 2022 Boch Center Shubert Theater

Stefanie Batten Bland Company Jan 14 & 15, 2023 NEC’s Plimpton Shattuck Black Box Theater

LaTasha Barnes: The Jazz Continuum Jan 19 – 21, 2023 NEC’s Plimpton Shattuck Black Box Theater

Circa Feb 9 – 11, 2023 Boch Center Shubert Theater

Paul Taylor Dance Company April 14-16, 2023 Boch Center Shubert Theater

Alvin Ailey American Dance Theater May 4 – 7, 2023 Boch Center Wang Theater

Above dates are for performances only, and do not include load-in/out, prep and advance work. Each engagement represents approximately one week of onsite responsibility.

Requirements:

  • Minimum 5-7 years direct experience in theater/dance production management, including working knowledge of lighting control, audio systems, and current video/projection technology.
  • Previous experience hiring production roles within Boston-area theater and dance production community preferred.
  • Knowledge of IATSE union contracts and direct experience working in union theatrical environments.
  • Ability to interpret company riders and technical drawings, including negotiation of tour requirements to fit budget constraints.
  • Direct experience working for or in support of national and international touring dance, opera, or theater companies.
  • Proven drafting ability and strong command of VectorWorks drafting software (license provided by CS)
  • Excellent organizational skills with previous supervisory experience.
  • Detail-oriented self-starter who can handle multiple projects at a time efficiently and excels in a fast-paced environment. Proactive, effective communication and follow through are essential to success in this position.
  • Proven ability to achieve results and communicate effectively when working collaboratively with people and ideas from a wide variety of artistic, cultural, and professional backgrounds.
  • Ability to remain tactful and supportive in stressful situations.
  • A commitment to advancing anti-racism efforts in the workplace and an interest in Celebrity Series’ ongoing Equity, Diversity, and Inclusion goals.
  • Available occasionally during normal business hours plus weekends and nights as dictated by company schedule.
  • A bachelor’s degree is preferred, or an equivalent combination of education and experience.

Salary

$35-42/hr with anticipated overtime during performance engagements. Expected total income of approximately $20,000 per year. W-2 part-time employee, eligible for overtime (expected during performance weeks).

Apply here

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Marketing Analytics and CRM Manager

Position Description:

Reporting to the Director of Marketing and Communications, the Marketing Analytics and CRM Manager will advance data collection and analysis to inform advertising, pricing, sales, and patron experience decision making.  Key functions include maintaining daily sales reports, creating dashboards, and analyzing large datasets including ticketing and patron data. The position is responsible for internal and external market research, including advanced audience segmentation strategy and collecting feedback from audiences. 

Acting as the organizations primary Tessitura (CRM Database) Super User, this role works closely with Tessitura Extended Services on maintaining the database and leads project management of cross organizational Tessitura initiatives. In close collaboration with the Associate Director of Ticketing and Audience Services, the Marketing Analytics and CRM Manager is responsible for the oversight of patron data in Tessitura, including ticketing imports, large scale data cleanup projects, the creation of keywords, patron preferences, and more. This position creates business rules for use of the database and provides cross organizational oversight and training over procedures. 

Responsibilities:

Marketing Analytics and Reporting:

  • Create data visualizations that illustrate trends and inform decision making. Effectively communicate research and insights findings to all levels of the organization to help guide strategic decision making.
  • Be the primary super-user of Tessitura Analytics and create dashboards for end users that provide real time information on ticket sales, customer service issues, and campaigns.
  • Maintain regular sales reporting, including daily sales reports, forecasting reports, and subscriptions reports for all Celebrity Series performances and programs.
  • Perform analytical strategic “deep dives” into trends, including preparing thought-guiding materials and metrics for various special projects.
  • Monitor ongoing digital analytics such as website traffic, email campaign results, and social media activity. Collaborate with Capacity Interactive on Google Analytics implementation.
  • Using the Revenue Management Application (RMA), work with the Associate Director of Ticketing and Audience Services to provide regular sales reports that support pricing optimization through increases and strategic discounting.
  • Assist the Director of Marketing in the revenue projection process by pulling historical data and using analytical prediction methods to create accurate revenue projections for future productions. 

Market Research and Audience Segmentation:

  • Lead all market research activities in partnership with external consultants, including satisfaction surveying, audience segmentation strategy, patron behavioral studies, and other projects.
  • Create mechanisms to integrate audience feedback deeply into organizational practices. Work in survey building tools to create long form survey instruments for collecting feedback on projects and initiatives.
  • Work closely with Director of Marketing and Communications to develop standards for demographics reporting needs and implementation of corresponding surveys to capture information. Utilize external data sources to compare internal data to market data to help with goal setting for audience targets.
  • Develop sophisticated audience segmentation techniques, including behavioral, demographic, and psychographic segmentation analysis to inform marketing campaigns. 

Tessitura Administration, Data Management and CRM Strategy: 

  • Develop standards and management of data hygiene for the company’s CRM database (RAMP hosted Tessitura) for efficient information management. Maintain and enforce data cleanliness practices, including naming conventions, consistency of inputs, and other tactics.
  • Act as the primary liaison between Tessitura Extended Services consulting team and Celebrity Series staff, providing support to other staff members on escalation for Tessitura Help Tickets and consulting projects.
  • Process all constituent and order imports and all ticketing data uploads from venue consignments and other sources of third-party data into the Tessitura database, ensuring accurate, reliable, and clean information flow.
  • Oversee and manage Tessitura technology long term plans, staying on track with Tessitura & TNEW roadmaps and upgrades, new features, and enhancements.
  • Maintain and troubleshoot lists and data pulls for marketing and automation projects, including triggered emails between the database and the email client (Wordfly).
  • Create and maintain a data dictionary and document’s Celebrity Series use of Tessitura to create a shared language surrounding data.
  • Facilitate internal training of Tessitura tools and onboarding of new staff to Tessitura.
  • Manage security and permissions for users and troubleshoot account issues for interdepartmental users in partnership with superusers on other teams. 

Ongoing Responsibilities:

  • Stays on top of audience trends in the performing arts industry and shares research from other organizations as it is published.
  • Attends weekly departmental and cross-departmental meetings.
  • Other duties as assigned

Requirements:

  • Bachelors degree or equivalent
  • 4 years experience in Marketing Analytics, Data Analysis, Business Intelligence, or a related field.
  • Detail-oriented self-starter with ability to handle multiple projects at a time and a problem-solving mindset.
  • Excellent communication and presentation skills.
  • Willingness to support, assist, and collaborate with CS colleagues in all departments.
  • A commitment to advancing anti-racism efforts in the workplace and an interest in Celebrity Series’ ongoing Equity, Diversity, and Inclusion goals.
  • Experience using database, analytics, and dashboarding tools; proficiency in Microsoft Office suite and excellent Excel skills
  • Previous Tessitura (CRM) experience (preferred)

Apply here

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Telesales/Telefunding Representative

Overview

This work-from-home, temporary part-time position is great for people who are knowledgeable and enthusiastic about the performing arts and who are comfortable and confident speaking over the phone. Invite Celebrity Series audience members to subscribe to the new 2022-23 Season and make a contribution in support of our Arts For All community engagement programs. We will provide representatives with a paid training that will provide instruction on utilizing our brand new telephone dialing software as well as walk through how to be an effective telephone fundraiser and salesperson. There are also regular coaching and support sessions with the team via video conferencing. This is a supportive and fun work environment.

Qualifications

  • Previous telemarketing experience is helpful, but not required
  • Strong interest in, or knowledge of, the performing arts and arts education.
  • Proficient with Google Workspace
  • Strong computer skills.
  • Highly organized, self-motivated with strong verbal communication skills
  • Positive and professional demeanor
  • Ability to work in a fast-paced, high volume environment
  • Committed to advancing anti-racist efforts within the organization

Compensation & duration

The pay is an hourly base plus commission. In recent campaigns good callers could make $15 to $20 an hour, sometimes more. Benefits include flexible day and evening hours and complimentary tickets. The telemarketing campaign begins in early May and runs through to the end of the year. 

Apply here

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