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Frequently Asked Questions

Frequently Asked Questions

Questions? We can help!

Here at Celebrity Series of Boston, we strive to make every part of your experience as an audience member welcoming, joyful, and seamless. On this page, you’ll find helpful information about ordering tickets, accessibility services, venue details, event policies, and more. Whether you are preparing for an upcoming performance or simply looking for answers to a question, we’re here to ensure you feel informed and ready for your visit.

As you explore, we invite you to take your time and learn everything you need to know before attending a show. When you’ve finished browsing, you’ll find our Box Office contact information at the bottom of the page. Our team is always happy to assist with any additional questions or special requests you may have.

We look forward to welcoming you to a Celebrity Series performance and helping make your experience exceptional from beginning to end.

Quick Links

Conditions of Sale
Mobile Wallet
Accessibility
Winter Weather Policy

Ordering Tickets

Answers to questions you may have before or during placing your Celebrity Series order.

  • Celebrity Series of Boston tickets are ordered directly through our website at www.celebrityseries.org, our Box Office phone number, our verified venue or discount partners, or on site at all performances prior to curtain if available.  
  • For ticket orders of six or more tickets, please visit our Group Sales Inquiry Form. For Alvin Ailey American Dance Theatre Group Tickets, visit Boch Center Alvin Ailey Group Sales Request. 
  • If you believe you may have bought a ticket through an unauthorized reseller, please visit the “My Tickets” section of our Frequently Asked Questions. 

  • Individual tickets for 2025/26 performances go on sale on August 7 at 12PM ET for Fall performances, October 16 at 12PM ET for Winter performances, and January 15 at 12PM ET for Spring performances. 
  • Take a look at the subscription page to see if subscription orders are currently being offered for the season. 

  • To complete a subscription order during an open subscription period requires purchasing tickets to at least 3 performances and paying a one-time $15 subscription fee for the season. 
  • Those who order a subscription are considered subscribers for the current season. 

To place an order of individual tickets on our website, click “Buy Now” on the website page for the available performance that you would like to buy tickets for.

You can add tickets to an existing subscription order online via the “Subscriber Access” button on the page of the available performance that you would like to add to your subscription. Confirm that you are logged into the account you have used for your subscription when completing the order.  

Celebrity Series offers the following discount programs for select performances during our season, with a limited number of tickets available per show:

  • The Card to Culture offer provides four $20 tickets per EBT or WIC card holders.
  • The Student Ticket offer provides two $20 tickets per student ID.
  • 35 Under tickets are only sold through the ArtsCard Boston app and provide two $35 tickets +$5 ticket fees per age verification with ID in the app.
  • The Welcome Offer provides two $20 tickets for new audience members to Celebrity Series. 

We also extend our commitment to bringing the arts to the broader community through special ticket offers:

  • Celebrity Series offers the Take Your Seat program, providing $10 tickets for Boston-based community group partners with a minimum of six tickets and Arts for All, which provides free live performances through our Neighborhood Arts program, free events through our Artist Connections program, and Public Performance Project events).
  • Other offerings include Vet Tix for military veterans, educator discounts, MTA, MGH, Art Pharmacy, Wonderfund, and more community initiatives. 

Visit the page associated with the discount or ticket offer you are interested in to see which performances are included. 

Ticketing fees cover Box Office operations, such as credit card fees, ticketing systems, and website upkeep. Subscribers pay a one-time fee to enjoy benefits like no extra charges on ticket purchases or exchanges. As a non-profit, we keep fees low and prices accessible. Service charges are non-refundable. 

Celebrity Series needs multiple methods of contact for an order (phone number, address, and email) in the case of a change to the performance, for billing purposes, and in case of any issues in processing your order.

Yes, we sell Celebrity Series gift certificates using this link: Celebrity Series Gift Certificates. Please note that all sales are final. 

Read here to learn more about ticket reselling. 

  • Although we cannot grant admission through tickets purchased from an unauthorized reseller, there are several steps you can take to receive a refund or act:
    • Return to your point of purchase (which may be your ticket broker or an online ticket resale website), report that the tickets weren’t valid for entry and demand a refund.
    • Report the vendor to the Mayor’s Office of Consumer Affairs and Licensing at (617) 635-3834 and consumer@boston.gov as well as the Commonwealth of Massachusetts Attorney General Andrea Joy Campbell at (617) 727-2200.
    • Contact the credit card company you used for the purchase. Explain the situation and ask that they refund you and offset future monies they may owe to the vendor - this is known as a “chargeback”. 

  • Our Neighborhood Arts performances are generally the best fit for children, as they all allow the flexibility of a more relaxed audience with an increased number of patrons coming and leaving throughout the performance. 
  • For our general ticket performances, we recommend visiting the information about the artist and venue where the performance is being held on our website. 

Yes, Celebrity Series processes inquiries from Boston-based non-profit organizations regarding ticket donations using the following link: Ticket Donation Request Form.

  • To receive texts and emails about upcoming performances, available discounts, and more, sign up on this page. 
  • To receive reminders about when a performance goes on sale go on the specific page for the performance that you are interested in and click “Remind Me” to sign up for notification when the performance ticket sales go live. 

When a performance is sold out, we recommend looking for available tickets on the website of the venue that the performance is taking place at, calling our Box Office to inquire about obstructed view seating, and looking at our discount pages to see if you qualify for our Welcome Offer or 35 Under seats.  

As a subscriber, you can request to be added to the Subscriber Waitlist for sold out performances as one of your subscription benefits. 

We have digital and physical brochure copies available for anyone looking to learn more about our current season. For our subscribers, physical brochure copies get mailed to the address associated with your account following the Season announcement in the Spring. For new subscribers and single ticket buyers, physical brochures can be requested by contacting our Box Office. 

My Tickets

Answers to questions about your Celebrity Series ticket order.

The easiest way to find your tickets is to check the email confirmation sent to the email under your account within fifteen minutes of placing your ticket order. The delivery method you have chosen will be listed to the right of your account information on the email confirmation.  

  • If your delivery is mobile, your tickets can be accessed through your mobile wallet or by clicking “mobile wallet” on the top right corner of celebrityseries.org home page, next to “My Account”.
  • If your delivery is mail, your tickets will be sent to your address within two weeks of your order being placed.
  • If your delivery is “Hold at Venue Box Office”, check the pre-show email sent to you a few days before the performance, as each Box Office opens at different times depending on the venue.  

There are no refunds or exchanges to any single ticket orders. As a part of our subscriber benefits, subscribers have the option to exchange tickets to another performance or into a credit on your Celebrity Series account up until 12PM ET on the business day before the performance you wish to exchange out of.

Refunds are only offered in the event of a performance cancellation. If a performance is cancelled for any reason, Celebrity Series will reach you with options.

You can look at what tickets you have ordered in the email confirmation of your order from Celebrity Series of Boston (boxoffice@celebrityseries.org). If you cannot find an email confirmation of your order, please reach out.  

Details about an upcoming performance can be found on the page specific to that performance, found through our Performance and Events Calendar by clicking on your show (listed chronologically): Celebrity Series Performance + Event Calendar.

  • Available details on the Performance Page include event information, artist details, program information, age recommendations for Neighborhood Arts performances, and venue information.
    Another way to find details about your upcoming performance is through the Pre-Show email sent to your email account three days before the performance.
  • Available details include additional information on venue directions, parking information/resources, nearby dining and lodging options, program details, run time, content alerts, concessions information, and digital program book. 

If you are unable to find a printed ticket that we have sent you in the mail, you can contact our Box Office to request the ticket to be resent to you. 

Accessibility & Venues

Answers to questions about accessibility as it relates to ordering, our websites, and our 20+ venue locations.

Each of our venues has a different policy for purchasing Accessible seats. Please visit the venue pages to review location specific Accessibility information and visit our Accessibility page for general access information.

  • To place a general web order for an Accessible seat at a performance, click “Buy Now” on the Performance Page, read about our Accessible seating for the venue in the description above the seating map, look for the symbols that correspond with the seats you are looking for, and select your seats. Please provide any additional notes or requests for the Box Office team in the notes section of your order. 
  • All orders can also be placed with a member of our Box Office team over the phone. Circle Platform seats at Jordan Hall can only be purchased through this method.
  • For the Boch Center Wang Theatre or Sanders Theatre, Accessible seating ticket orders must go through the Wang Theatre (Boch Center Event Calendar or 800-877-7575) or Sanders Theatre (Harvard Box Office Event Calendar or 617-496-2222) venues specifically, rather than through the Celebrity Series of Boston Box Office. 

Any access questions can be directed to our Box Office. Depending on the nature of the question or request, you may be directed to Emily Vath, our Accessibility Coordinator, as a specific point of contact.  

At the performance venue, please reach out to any member of our Celebrity Series team or any member of our venue staff. 

You can request a sign language interpreter at least four weeks prior to the performance you are interested in attending by contacting our Box Office. All requests are subject to the availability of an interpreter and provided at the discretion of the management. 

We use capitalization to help clarify what kind of access we are talking about.

  • Capital A "Accessibility" refers to our services and accommodations we offer for folks with disabilities. This also refers to the services we are legally required to provide through the ADA. 
  • Lowercase a "accessibility" refers to making our performances accessible in other ways, whether that's addressing financial barriers, travel barriers, or any other factors that may make it challenging to attend a performance. 

At Celebrity Series, we want to welcome everyone to our performances and events. 

Policies

Our Box Office policies for all Celebrity Series events and services.

Celebrity Series performances take place as scheduled regardless of the weather. In the rare case of postponement or cancellation due to a weather emergency, information will be available via the following outlets: celebrityseries.org, Facebook, and via recorded message at the Celebrity Series Box Office, and cancellation notices with local media outlets. Ticket holders for canceled or postponed events will be contacted by email, text message, and/or automated voice calls, depending on users' communication preferences. Please visit your Celebrity Series account and opt in to account-related communications to receive these alerts. 

Late seating for a performance varies by venue and at the request of the artists. Latecomers will be seated at the discretion of house management.

At Celebrity Series of Boston, your safety and comfort remain our top priorities. We are committed to providing a welcoming and secure environment for all guests, artists, and staff. You can count on us to prioritize your well-being in every decision we make, communicate any changes to safety protocols clearly and transparently, and provide timely updates as guidelines evolve.

We continue to monitor public health recommendations and will adjust our policies as needed to ensure a safe and enjoyable experience for everyone. 

Visit the following page: Patron Code of Conduct. 

Visit the following page: Communications Policy. 

Contact

Celebrity Series Box Office

Walk-ins unavailable at the Celebrity Series office.
boxoffice@celebrityseries.org
Business Hours: Monday-Friday 10am-4pm
(617) 482-6661
(617) 598-3291