Health and Safety

We are committed to the health and safety of our artists, staff, and audiences. You, as a member of the audience, play an important role in helping us ensure that safety.

In turn, know that our commitment extends from the moment you purchase your ticket until you leave the venue after the curtain call.

You can count on us to do three important things: to keep your safety and comfort top of mind, to be transparent about procedures and protocols, and to be timely about notifying you if anything were to change.

We will update this page and inform ticket holders as guidelines change.

Fall 2021 Policies and Patron Responsibilities

In order to keep our patrons safe as we welcome you back to performances, we are asking our patrons to adhere to the following policies for fall performances.

Updated September 10, 2021

  • Proof of vaccination: We are requiring all ticket holders for 2021/22 performances to provide proof of COVID-19 vaccination, or present a negative COVID-19 test taken within 72 hours of the performance. Please arrive to the hall with a government-issued photo ID and one of the documents below. You may provide these documents in physical/ paper form, by photocopy, or a photo on your phone as long as all information is clearly visible and readable. Photos of at-home tests must be time-stamped.
    • Proof of full vaccination (two weeks after the second shot of a two-shot vaccine, or the first of a one-shot vaccine)
    • Proof of a negative PCR test taken within 72 hours of the event or a rapid antigen test taken within 24 hours of the event
  • Masks will be required at all times within the venue and during the performance, regardless of vaccination status

Audience members under 12 will not be required to be vaccinated against COVID-19 but will be required to wear a mask at all times and provide a negative COVID-19 test within 72 hours.

Our policies will be continually reevaluated as conditions evolve, so please check this page, and read pre-performance emails before attending your performance. If you have any questions or concerns regarding our policies, please contact us.

We are asking patrons to stay at home if you are sick or experiencing symptoms of COVID-19, if you have come into close contact with an individual diagnosed with COVID-19, if you are awaiting the results of a COVID-19 test, or if you have been directed to quarantine by a heath care provider or public official.

Before attending a Celebrity Series performance, please practice good hygiene by washing your hands often with soap and water for at least 20 seconds. Hand sanitizer will be available at all of our venues.

Please plan to arrive early for your performance and leave extra time for entry and exit of the theater. We recommend arriving 30 minutes before your performance start time to ensure we can safely welcome audience members to their seats.

Venue and Performance Safety

Celebrity Series is working with our venue partners to keep everyone safe at our events.

All Celebrity Series staff are required to be vaccinated. All employees that interact with patrons during events will be required to wear a mask.

We are working with our venues to eliminate as many touchpoints as possible, including enabling contactless mobile ticketing for select events and ticket buyers, offering digital program books, and more. Performances will not have food and beverage services or intermissions. 

Please check our venue pages for information about each of our venue partner’s health and safety policies and procedures as they become available.

COVID-19 Ticketing Protocols

Your investment in Celebrity Series of Boston tickets is guaranteed. Although we are optimistic about our return to performances this fall based on the news from city, state, and federal officials, in the event that a performance is cancelled patrons can request a full refund of the value of their ticket purchase.

As we work toward a seamless and safe process to reserve tickets, here are a few things to note:

  1. Seating capacity: For performances occurring between September and January, Celebrity Series will be selling tickets to 100% capacity, as agreed upon by our venue partners and public health officials.
  2. Timely communications: Between the time of a ticket purchase and the performance date, it’s possible that state, municipal, or venue policies may change. At that time, we will proactively communicate with you about the change, and work with you to assess your own comfort levels in the venue.
  3. Flexibility: We will allow refunds for subscribers who need to change their plans due to the impact of COVID-19. For more detailed information on our ticketing policies, please visit celebrityseries.org/FAQ.

Staying Connected

Continual updates to this page and email communications will be our most efficient means of communication as we quickly adapt to changes in safety protocols.

We want to make sure you are receiving our emails. If you are a returning audience member, visit the My Account section of our website to make sure your email address and account information are up to date. If you are new to Celebrity Series, we invite you to create an account with us.

Our box office is available at boxoffice@celebrityseries.org if you have additional questions about your email communications or preferences.

Survey Says: Boston Arts Patrons are Vaccinated!

According to the Audience Outlook Monitor study of Boston arts attendees, conducted by WolfBrown and supported by ArtsBoston, 98% of survey respondents are fully or partially vaccinated as of mid-August.

Graph: Boston Arts Attendees are 97% Vaccinated

Learn more about this study

Digital Performances

If you are unable to join us for fall performances due to the impact of COVID-19, please keep in touch with us this fall through our continuation of our Celebrity Series at Home performances. Learn more at celebrityseries.org/digital.

Patron Code of Conduct

Thank you in advance for working with us to ensure a safe experience for all of our visitors and guests. We appreciate your respectful cooperation with our policies. In the event that you are unable to abide by our policies or the policies of our partner venues, we ask that you refrain from attending Celebrity Series of Boston performances until a time when our safety requirements change. Thank you for creating a welcoming, inclusive, and safe space for all to experience live performing arts. We look forward to welcoming you back to our venues around Boston and Cambridge.