Health and Safety

Updated August 24, 2022

We are committed to the health and safety of our artists, staff, and audiences. You, as a member of the audience, play an important role in helping us ensure that safety.

Celebrity Series strongly encourages masks for all audience members during our performances. Audience members are expected to have received all eligible COVID-19 vaccines and boosters, as is the case for our staff, contractors, and artists. Audiences should be prepared to show proof of vaccination records at performances, if required by the venue.

Audience members will be subject to all current venue policies regarding mask wearing, vaccination or testing at each event’s venue on the date of the event. Visit the venue page for your performance’s venue the week of your performance for additional details. 

Boston arts audiences are vaccinated! 99% of survey respondents of the Arts Boston Audience Outlook Monitor survey reported being fully vaccinated. We encourage audiences to stay up to date with local vaccine information at  

Celebrity Series is committed to sharing clear and timely information with audiences. Please check your performance reminder email before the concert for additional information regarding health and safety policies for your performances. Our policies will be continually reevaluated as conditions evolve. If you have any questions or concerns regarding our policies, please contact us.

COVID-19 Ticketing Protocols

Your investment in Celebrity Series of Boston tickets is guaranteed. In the event that a performance is cancelled patrons can request a full refund of the value of their ticket purchase.

As we navigate the twists and turns of the COVID-19 pandemic together, here are a few things to note:

  • Seating capacity: Celebrity Series will be selling tickets to 100% capacity, as agreed upon by our venue partners and public health officials.
  • Timely communications: Between the time of a ticket purchase and the performance date, it’s possible that state, municipal, or venue policies may change. At that time, we will proactively communicate with you about the change, and work with you to assess your own comfort levels in the venue.
  • Flexibility: Subscribers can request a ticket exchange one business day before any of their performances, for any reason. For more detailed information on our ticketing policies, please visit

Have COVID symptoms before a concert? Please stay home if you are sick and contact our Box Office at for more information regarding your exchange options.

Staying Connected

Continual updates to this page and email communications will be our most efficient means of communication as we quickly adapt to changes in safety protocols.

Email is the best way for us to keep you up to date if anything changes about your performance, so please make sure you are signed up and opted in to receiving our emails. If you are a returning audience member, visit the My Account section of our website to make sure your email address and account information are up to date. If you are new to Celebrity Series, we invite you to create an account with us.

Our box office is available at if you have additional questions about your email communications or preferences.

Digital Performances

If you are unable to join us for performances due to the impact of COVID-19, please keep in touch with us through our continuation of our Celebrity Series at Home performances for both Neighborhood Arts performances and ticketed performances. Learn more at

Patron Code of Conduct

Thank you in advance for working with us to ensure a safe experience for all of our visitors and guests. We appreciate your respectful cooperation with our policies. In the event that you are unable to abide by our policies or the policies of our partner venues, we ask that you refrain from attending Celebrity Series of Boston performances until a time when our safety requirements change. Thank you for creating a welcoming, inclusive, and safe space for all to experience live performing arts. We look forward to welcoming you back to our venues around Boston and Cambridge.