Health and Safety

We are committed to the health and safety of our artists, staff, and audiences. You, as a member of the audience, play an important role in helping us ensure that safety.

In turn, know that our commitment extends from the moment you purchase your ticket until you leave the venue after the curtain call.

You can count on us to do three important things: to keep your safety and comfort top of mind, to be transparent about procedures and protocols, and to be timely about notifying you if anything were to change.

We will update this page and inform ticket holders as guidelines change.

Winter/Spring 2022 Policies and Patron Responsibilities

In order to keep our patrons safe as we welcome you back to performances, we are asking attendees to adhere to the following policies for upcoming performances.

Updated March 3, 2022

We are requiring all ticket holders for upcoming performances to provide proof of full COVID-19 vaccination, OR present a recent negative COVID-19 test result. Please arrive to the hall with one of the documents below. You may provide these documents in physical/paper form, by photocopy, or a photo on your phone as long as all information is clearly visible and readable. Photos of at-home tests must be time-stamped.  

Please arrive to the hall with verification of vaccination OR negative test in the form of: 

  • a physical CDC vaccination card
  • a digital image of your CDC vaccination card
  • a digital image or physical copy of any official immunization record
  • a City of Boston B Together app or any other COVID vaccine verification app
  • a negative PCR test taken within 72 hours of the performance, or
  • a negative rapid antigen test taken with 24 hours of the performance

Please be prepared to show a government ID with proof of vaccination at select venues, if requested by venue staff.

To attend performances, children ages 5-12 must show proof of full vaccination, one vaccine dose, a negative PCR test taken within 72 hours of the event, or a negative rapid test taken within 24 hours of the event. Children ages 2-5 must provide a negative test taken within 72 hours of the performance.

Masks are required at all times except when eating or drinking in designated areas, regardless of vaccination status. Please note, despite the city's recent change to the mask mandate, masks will continue to be required indoors at all Celebrity Series events.

We are asking patrons to stay at home if you are sick or experiencing symptoms of COVID-19, if you have come into close contact with an individual diagnosed with COVID-19, if you are awaiting the results of a COVID-19 test, or if you have been directed to quarantine by a heath care provider or public official.

Before attending a Celebrity Series performance, please practice good hygiene by washing your hands often with soap and water for at least 20 seconds. Hand sanitizer will be available at all of our venues.

Please plan to arrive early for your performance and leave extra time for entry to the theater due to the possibility of lines at vaccine checkpoints. We recommend arriving 30 minutes before your performance start time to ensure we can safely welcome audience members to their seats.

Venue and Performance Safety

Celebrity Series is working with our venue partners to keep everyone safe at our events.

Celebrity Series is proud to share that all performers and on-site staff members are fully vaccinated. Additionally, artists adhere to testing protocols that are consistent with current city, state, and CDC guidelines. As part of our efforts to make our performance spaces healthier ones, all artists are tested prior to and throughout the production. 

We are working with our venues to eliminate as many touchpoints as possible, including enabling contactless mobile ticketing for select events and ticket buyers, offering digital program books, and more. All employees that interact with patrons during events will be required to wear a mask.

Our policies will be continually reevaluated as conditions evolve, so please check this page, and read pre-performance emails before attending your performance. If you have any questions or concerns regarding our policies, please contact us.

COVID-19 Ticketing Protocols

Your investment in Celebrity Series of Boston tickets is guaranteed. In the event that a performance is cancelled patrons can request a full refund of the value of their ticket purchase.

As we work toward a seamless and safe process to reserve tickets, here are a few things to note:

  1. Seating capacity: Celebrity Series will be selling tickets to 100% capacity, as agreed upon by our venue partners and public health officials.
  2. Timely communications: Between the time of a ticket purchase and the performance date, it’s possible that state, municipal, or venue policies may change. At that time, we will proactively communicate with you about the change, and work with you to assess your own comfort levels in the venue.
  3. Flexibility: We will allow refunds on tickets purchased before December 31st, 2021. To request a refund, please contact the box office no later than noon the business day before the performance. For more detailed information on our ticketing policies, please visit celebrityseries.org/FAQ.

Staying Connected

Continual updates to this page and email communications will be our most efficient means of communication as we quickly adapt to changes in safety protocols.

We want to make sure you are receiving our emails. If you are a returning audience member, visit the My Account section of our website to make sure your email address and account information are up to date. If you are new to Celebrity Series, we invite you to create an account with us.

Our box office is available at boxoffice@celebrityseries.org if you have additional questions about your email communications or preferences.

Digital Performances

If you are unable to join us for performances due to the impact of COVID-19, please keep in touch with us through our continuation of our Celebrity Series at Home performances. Learn more at celebrityseries.org/digital.

Patron Code of Conduct

Thank you in advance for working with us to ensure a safe experience for all of our visitors and guests. We appreciate your respectful cooperation with our policies. In the event that you are unable to abide by our policies or the policies of our partner venues, we ask that you refrain from attending Celebrity Series of Boston performances until a time when our safety requirements change. Thank you for creating a welcoming, inclusive, and safe space for all to experience live performing arts. We look forward to welcoming you back to our venues around Boston and Cambridge.